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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

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Phil by Community Manager (Retired)
  • 61009 Views
  • 156 replies
  • 12 thanks

Watch upgrades

A simple Google search for Vodafone watch upgrades brings up the result "you can upgrade from 3 months with Vodafone, just go to devices in the my Vodafone app"  However despite having 2 smart watches which the contracts expire on from next month, th...

Purchase declined on MobilePhonesDirect

Hi, I hope someone can provide some advice/insight. Yesterday evening I attempted to purchase a galaxy s22 on a new pay monthly contract on mobilephonesdirect.co.uk My application has been declined this morning and the website does not give any reaso...

Want to upgrade but number not showing

HiNot really too sure which forum to put this but I'll start here.I would like to upgrade my daughters phone, when I go into my Vodafone, her number is not showing because I think it was ported across from O2. When I try to access the number that it ...

New phone stolen before delivery

2 weeks ago today I upgraded my contract and ordered a new Samsung S20 Ultra. It was apparently immediately despatched and due for next day delivery. The following day (Saturday) I was at home all day and at around midday got a text to say the DPD dr...

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EU Roaming pass activates when?

I'm soon going to the  EU and want the 8 day roaming pass. One of the Vodafone webpages says the pass becomes active as soon as purchased (hence dont buy it until in the EU).  On the "buy" button in My Vodafone app it says it activates only when the ...

psuk99 by 2: Seeker
  • 2744 Views
  • 2 replies
  • 0 thanks

Prospect… forever?!?

Hi, Hopefully someone can help me here as I’m not having much luck with other avenues available. I applied for a sim (esim) only monthly contract on the 25th of November and was seemingly accepted - I received an account number and can log in to myvo...