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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Signed up to 5g monthly plan but have no 5G!

Hi, my contract ended so I upgraded to a new monthly SIM plan and kept my phone. I incorrectly thought the phone was 5G enabled so got a 5G deal, but the phone isn't 5G enabled. I wanted to change my plan as still in cooling off period to a cheaper o...

JB12345 by • 2: Seeker
  • 798 Views
  • 1 replies
  • 0 thanks

My phone wont work in India

Hi, I am in Goa. My UK number is not working, even when I switch to roaming. I cannot make any calls, even to 192. I need to be able to receive text messages for all my online codes. I am already getting bank charges as I cant verify any payments. On...

Credit file entry remove?

I have just checked my credit report and I can see a very old Vodafone default that I don’t recognise. I felt I’d settled all balances and left my contract appropriately. The balance shows as £28.19. Please can you look into this and remove off my cr...

mwiggs9 by • 2: Seeker
  • 1406 Views
  • 2 replies
  • 0 thanks

I can't receive SMS whilst roaming

Hello,I've been with Vodafone for over 20 years with the same phone number, and in that whole time I've never been able to receive SMS messages when roaming. Over this time I've had lots of different handsets and physical SIM cards - so the issue is ...

GPT27 by • 2: Seeker
  • 10935 Views
  • 2 replies
  • 0 thanks

Getting billed after leaving? Extra £5 today!

I left Vodafone in March 2023 after significant issues and loss of service.  Transferred to another Network - porting my number with PAC code.  But I keep getting billed and believe Vodafone still think I have an account with them.  I have spoken wit...

Vodafone says I've paid my phone bill, when I haven't.

Hey all! Title says it all really. I'm on a 4gb data with unlimited calls and texts SIM, which I pay £6.68. I went to pay it today, but it's says I paid it in the 11th of may, which I know I didn't because I didn't have any money till today. Can anyo...

samata by • 2: Seeker
  • 1941 Views
  • 1 replies
  • 0 thanks

Bill doubled after transferring ownership

I recently transferred ownership of my bill to myself as it was in my mums name due to me not being 18 at the time. I had access to the Vodafone app and I paid the bill but it just wasn’t in my name. Since doing this my bill has doubled. Does anyone ...

Vodafone randomly disconnected my number

Last night I got a text saying  "Hello, we are currently working on your recent request and to complete this you will experience a temporary loss of service. Apologies for the inconvenience caused. Thanks, Vodafone." I hadn't made a request of any so...

MWO001 by • 2: Seeker
  • 1253 Views
  • 3 replies
  • 0 thanks

Early Upgrade

I have just started a sim only plan and was trying to find out weather I can upgrade early, I know you can after 3 months but I’m only a month in and already want a new phone? Or would I have to wait after the 3 month period.

kaiju8 by • 2: Seeker
  • 970 Views
  • 1 replies
  • 0 thanks

Changing phone

Hello, I need to change my phone currently have an iPhone thinking of getting a Samsung for a change but keeping my old phone number do I have to tell Vodafone or can I just buy the phone and swap the sim. Thanks Maryam

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