Downloading bills

[mb0506]

For the past couple of weeks I have been unable to either view or download my monthly bills.

Is this a common problem or is there something wrong?

[Thomas_H]

Can you describe what happens when you try and view your bill? Are you able to getting into the billing section?

[mb0506]

I get through to the billing section both current and previous then a message comes up at the bottom of the page asking me to try again later or refresh. Neither options have worked and I have even tried using a different browser.

[Gemma]

@mb0506 - thanks for confirming this. I can understand it must be frustrating. 

So we can run a check from our side and take some examples from you, please contact us on Social Media. 

[featherfactory]

I am having the same problem.  This a screen shot of the error message.

[PhilSuas]

@Gemma do you *really* understand how frustrating this is? 

Why do we have to contact you through social media?

We pay VAT on our invoices and we require a VAT invoice  - this is a legal obligation.

Why can you not just provide an email or phone number for us to contact?

Customer service is ridiculous. You're very quick to take our money.

[Andy]

Hi @PhilSuas 👋 I do apologise for the inconvenience this is causing. The reason we do ask to be contacted through social media as a preferred method, is because we are part of that team, this allows us to follow up on queries to help in getting issues resolved. Alternatively you can reach the customer service team by calling 191 from a Vodafone mobile or 0333 304 0191 from any other phone, there is also a link to our webchat team within the link Gemma provided.

[PhilSuas]

The webchat does not work - it keeps timing out.

Will call the 0333 number but this takes time and still doesn't explain why your website won't let us download the bills.

Can this not be raised with your technical web support team?

[Effie]

This issue can be raised for investigation but not via this channel @PhilSuas as we need to access your account in order to raise a case and we don't have account access on the forum. As it isn't an issue that is currently affecting all customer, we are trying to get as many cases raised as possible so this can be fully looked into and a resolution found as quickly as possible. Cases can be raised to the Tech team via any of the support channels e.g. over the phone, LiveChat, Social Media, so once you contact us via one of those platforms, we can get this all raised and looked into. 

[PhilSuas]

Also having the same issue, unable to download the bill.

Chatbot Tobi is useless - just want a human being to resolve this please.

Unacceptable customer service from Vodafone.