trade in

[anubis68]

A few weeks back i used the trade in tool and was given a guaranteed trade in of £600 on my s21 ultra 5g. i waited until i wanted to upgrade used the tool again and now they are offering me £215. phone is still in the same condition as it was the 1st time i used the tool . How can it drop £385 in value in a matter of weeks? 

[AnnS]

According to this link @anubis68 Trade In the price would have been guaranteed for 7 days and you would have needed to upgrade in the time limit.  After the quote has expired you would need to use the Trade In tool to generate a new quote. 

Take a look at selling the phone privately, you will get a lot more than going Trade in with Vodafone.

[BandOfBrothers]

That certainly doesn't look right to experience such a big drop in trade in value @anubis68  🤔

Perhaps wait a short while and try again.

Don't sell your phone online or to highstreet stores that deal in buying and selling phone's as they don't tend to give a true return.

Family, friends or work colleagues is the way to go if someone wants or needs to buy a used phone.

Other than that you could use it as a back up phone.

If I can be of any further help then please don't hesitate. Take care.  😎 

[AnnS]

To add to what has been written on this thread @anubis68 

Take a look at Samsung trade in and get the phone direct from the manufacturer Samsung Trade In 

I am always cautious about selling a device to a friend or family member, if anything goes wrong they will be straight back, would hate taking money from a friend or relative and would probably end up giving it away.