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unable to cancel Amazon echo from one number

alistairmck
4: Newbie

hi, I'm trying to cancel off my amazon echo device from my onenumber account,  I do have an Apple Watch connectivity plan connected also but trying to cancel of echo device only,  each time I click on cancel subscription,  all I get is Vodafone spinning wheel with an amazonecho file downloaded to my Mac with zero bytes file size, and don't know what to do with this, if I do anything.

 

 

thanks in advance

1 ACCEPTED SOLUTION

Lucy_F
Moderator
Moderator

Hi @alistairmck We can help you to remove a One Number service from your account. Please reach out to us via 03333040191 or via Live Chat here. 

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1 REPLY 1

Lucy_F
Moderator
Moderator

Hi @alistairmck We can help you to remove a One Number service from your account. Please reach out to us via 03333040191 or via Live Chat here.