Cannot unlock Sony Xperia 5

[PixelRated]

Hello.

I cannot unlock my Sony Xperia 5.

I've triple checked that my IMEI is correct, even got my housemate to check it to ensure. I filled the form in online and got a reply quite quickly with a code. I've carefully tried twice now to input the code, both times it's telling me it's been unsuccessful. Again, I've 100% certain both the IMEI I provided and the unlock code I'm typing in are correct. Is there a specific issue with Sony or the Xperia 5 device when it comes to unlocking? I'm wary of trying the number again in case I lock myself out, I don't know if there's a maximum number of attempts allowed.

Any help would be greatly appreciated.

I don't know if this makes any difference but the new sim card I've put in is Smarty which runs off Three I believe.

Thanks and kindest regards,

- Craig.

[BandOfBrothers]

There has been some issues experienced by Sony phone owners with unlocking their phone @PixelRated 

Please ensure your non Vodafone sim card is activated i.e connects to mobile data etc.

I would suggest to perform a forum search to bring up some recent threads that may hold some tips and info.

The Vodafone Social Media Team via Contact-us-for-account-specific-queries can have the Nuc checked.

[PixelRated]

Hello @BandOfBrothers !

Many thanks for the rapid reply, very much appreciated.

I do have other devices I can check the sim works in, I'm fairly certain I put the sim in an unlocked phone when it first arrived and data was working fine already, but I'll do that again to check.

I'll do a forum search to see if that yields any help as you suggest.

Again, much appreciated for your help.

[PixelRated]

Hello there!

I've checked and the sim works in other phones, no issues.

I've ran a search of the forum and this specific issue cannot be found.

I'll ask the Social Media team to check the NUC.

Do you have any other advice please?