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How to get Samsung master phone unlock code

mcmck
2: Seeker
2: Seeker

Phone unlock code sent by Vodafone didn't work on Samsung Note 8. Vodafone say they asking Samsung for master code - that will take days and days !? I need my device to access banking app on the phone!!

How can I speed this up?

Thanks

18 REPLIES 18

Tash
Moderator (Retired)
Moderator (Retired)

Hi @mcmck, a code can take 10 working days if we're contacting the manufacturer for this.  While we'd be unable to speed this up, you should receive an email update once your code has been given to us by the manufacturer.

Tash
Moderator (Retired)
Moderator (Retired)

Please be assured that this has been fed back previously @AnnS - I've been told this has been raised to our Unlocking team but I've also flagged this again to the dedicated department.

Is there anyone who can help me with this? I am having the same problem with my Samsung galaxy note 8. Vodafone just don't seem to understand what I mean. The phone is asking for a Sim network PUK. I believe from reading other comments this means master code. The sim card works fine, it is not locked. Please help. I'm trying to give my daughter my old phone and she's so upset I can't get it working. 

 

Jenna 

Hi @Jennawes, is the phone asking for a SIM Network PUK when you're putting the non-Vodafone SIM Card into the Vodafone phone? If so, have you previously requested an NUC from our website here

Hi there 

 

Yes i requested the code. I actually managed to speak to a specialist last night with Vodafone. He said he's only seen this twice in his career with Vodafone. I need a master reset xodw which he has requested do i just need to wait now.

 

Thanks for that information @Jennawes, it sounds like the correct process has been followed and hopefully the master code will be with you soon. Keep us posted how it goes 🙂

The fact is  ... 

I am responding here for future customers to know the facts about obtaining master codes for Samsung mobiles. 

I have it in writing just this week from Vodafone Customer Relations <directorsupport(at)care.vodafone.co.uk>  that the maximum lead time is in fact a pathetic 40 days !!!   If it goes over the 10 days they just add another 10 days then when that time limit expires, they add another 20 days.  Why do they mislead customers with false information and just "hope" the master code comes through within 10 days !!     

Hi Tash

Thanks for your input but this is incorrect.  I am a business customer and every 2 years request codes for phones.  I have it in writing relating to an escalated complaint regarding MCK's that infact it can take 40 days to get a code although my last experience it was even longer.   Why are Vodaphoney misleading customers?  They should request the MCK at the same time as the  NUC as it would better serve customers.   I am happy to provide all communications from the NUC team and the customers relations to support this.  

badgerbadger
3: Seeker
3: Seeker

Same issue here - it is absolutely infuriating.

 

Every time we have spoken to online support, we've been told something different, including:

 

- You don't need an MCK code, only need the unlock code (they gave the same one to us twice, and obviously it didn't work)

- The unlock code will work if you wait 24 hours (kicking the can down the road, obviously didn't work)

- Vodafone can't give MCK codes, it's down to the phone manufacturer (I spoke to Samsung tech support and they denied this)

- Vodafone can't give MCK codes because it's a breach of GDPR (had this one yesterday, hilarious!)

- You can only unlock it at a store (I drove 35 miles to our nearest store and was told they can't do it there but it had to be done via technical support online)

- They could unlock it if we buy a new Vodafone SIM and use it for a month in the phone, minimum top-up £10 (nice try!)

- They can and would supply a MCK code within 2 - 24 hours (that was 5 days ago)

 

This has switched me right off Vodafone.  Everyone tells me something different.  I would be amazed if this wasn't a deliberate policy to stop people leaving the network which rings alarm bells.  Otherwise, why would they make it so hard (if not impossible) to get a code?  Shocking service.

 

It's against anti-competition laws and needs to be flagged.