Invalid SIM

[Almapajo3]

Hi. My mum has not used her Vodafone Pay As You Go got a few years and I have just topped up ok  (£5) but phone says “Invalid SIM”.  Last item in call log is June 2019. It is a Binatone mobile with large keys as she is elderly. Thanks in advance for any advice.

[WelshPaul]

If she hasn't used the phone in the last 180 days the number will have been disconnected.

You say she last used it in 2019? 

Order her a free pay go sim card from here: https://freesim.vodafone.co.uk/check-out-payasyougo-campaign?icmp=freesim-banner_get-free-sim

Pop it in the phone and top it up. Be aware that she will have a new number and no, she won't be able to get the old one back. 😞

[Almapajo3]

Thanks Welsh Paul. Will make sure we make at least minimum use in future.

[BandOfBrothers]

How did you top up @Almapajo3 

It shouldn't have accepted if the sim and account have been deactivated.

As suggested by @WelshPaul a payg account is suspended then deactivated after 180 days of not making an activity on the account.

i.e call, text or topping up.

You can pick up a sim from any convenience store or petrol station for around 99pence or order one for free on Vodafone's Online Page.

Vodafone Voxi is another option.

[Almapajo3]

Thanks BandOfBrothers. I topped via Vodafone Services. A lesson learned. I will get a new SIM for her and make at least minimum use.

[WelshPaul]

The number has very likely been reused and someone else is now using it (has been two years). That's why the top up likely went through - Basically you just topped up someones phone. 😳

[BandOfBrothers]

You're very welcome @Almapajo3