Master code

[Dutchy1]

I have been trying to unlock my phone to use with another SIM Network. I have entered various codes PuK, NUC etc, having read other posts it appears i need a Master Code for my handset from Vodafone. How do i get this as no one appears to know what a master Code is?

Many thanks

[Dutchy1]

I have been trying g to unlock my phone to use with another SIM Network. I have entered various codes PuK, NUC etc, having read other posts it appears i need a Master Code for my handset from Vodafone. How do i get this as no one alpears to know what a Nadter Code is?

Many thanks

[TJ]

It's disappointing to hear you're having problems getting your phone unlocked @Dutchy1.

As @BandOfBrothers advised, try not to enter the code too many times as this may hardlock the handset. So we can escalate this to our Specialist NUC team, I've sent you a private message with details on how to get in touch.

[Debs12]

Hi,

I have been trying to unlock my phone to use with another network SIM for the past three weeks.

I have been given a NUK & PUK but neither work.

My query was escalated to the NU Resolutions Team and I was told it would take 10 days to get the code I required. I finally felt I was getting somewhere.

10 days have now passed and I received an email from the team yesterday saying they are still waiting for a code from Samsung.

I am desperate for my phone as I care for my 93 year old aunt and when I am working it’s the only way I can be contacted if she is taken ill or has a fall.

I therefore phoned Samsung last night to see how long it normally takes them to reply to Vodafone and was told it is not a phone lock number but a Network master code which is needed and this is obtained from Vodafone!! They said they get these requests all the time from Vodafone and they have no way of giving these codes as it is a network issue.

When I call or use online chat at Vodafone no one seems to know what I’m talking about and keep trying to give me the NUK!

Please can someone help me?? I just need to speak to someone at Vodafone who has been properly trained and knows exactly what I require.

Thank you……………

[Colleen]

@Debs12 I'm sorry to hear you're having problems unlocking your phone. I understand how frustrating this must have been for you and we'll be happy to take a closer look. 

I've sent you a private message with details on how to get in touch with our team. We'll then ensure your phone is unlocked as quickly as possible. 

[greeneyesfee]

I'm experiencing exactly the same issues. Seem to be going round in a loop being given the NUC code or being told to contact the sim provider. The sim card works fine in another phone so definitely not an issue with the sim. Help!

[Gemma]

@greeneyesfee - It’s not good to hear you’re going around in circles, trying to get the correct type of code to get your phone unlocked. We can help to get this sorted. Please send us your details by following the instructions in this private message.

[rvc12]

Hi,

i have the same issue with my Samsung Galaxy S10+. Please help me

[TJ]

Hey @rvc12 - we'll be happy to help get your phone unlocked. 

So one of our team can take a closer look into this for you, please get in touch via Facebook, or contact us on Twitter. You can find more information on doing this here.

Please also provide a link to this thread, along with your username; so you won't have to explain yourself again. 

[raminahmadi]

Hi

I have the same issue with my S10+, could you please help me out?? it's been 2 months I've been trying to unlock my phone but nobody in Vodafone helps me and they gave me the runaround!!!