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Unlocking

Master code

2: Seeker

Hi there can you please provide a link to where you got your msk code?

 

I'm having the same issue and I'm at the end of my tether, when my 3 contracts are up its goodbye Vodafone. 

 

Absolutely shambolic!!

 

Thank you in advance. 

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Moderator
Moderator

It's disappointing to hear you're having problems getting your phone unlocked @Mr_V786

So one of our team can take a closer look into this for you and escalate this to our NUC team, please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

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2: Seeker

Who do I need to contatc ib Vodafone to get the MSK / Master / Unfreeze code, I have tried the PUK codes I took it to a phone dealer and everything on the commucity says I need t get it from vodafone or pay for it and after the amount I have already paid for the phone I should have this information available to me but I don't know how or who to ask for it.

 

Please advise

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17: Community Champion

Customer service on 191 or Live Chat or the Vodafone Social Media Teams via Vodafone Facebook and Vodafone Twitter can help with the mastercode also known as an unfreeze code.

 

The team here are unable to help with account based enquiries.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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3: Seeker

Hi,

I have been trying to unlock my SAMSUNG GALAXY S8+ phone to use it with another network for three weeks.

I have recevied the NUC but it does not work because, by mistake, I input it incorrectly a few times (I initially confused the NUC with the PUK code and input the latter) and my S8+ is now frozen.

I raised my query over with the Vodafone Support Team more than three weeks ago and immeditely clarified that I needed a Master Code or MCK to defreeze the phone and eventually be able to input the NUC I have.

The issue was escalated to the NUC Resolutions Team that, in turn, never replied. I also personally wrote to the NUC Resolutions Team but, again, no replies whatsoever.

I also contacted Samsung and they confirmed that only Vodafone can provide me with the Master Code to defreeze my Galaxy S8+.

I keep contacting the Vodafone Support but they do not seem to know what I am talking about. The NUC Resolutions Team keeps ignoring any request about the Master Code.

After weeks keep waiting, I now desperately need to be able to use my Samsung Galaxy S8+ and I would appreciate any help on this matter.

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Moderator

We're committed to resolving this @fdetomasi! So our team can help, please send us a message on Twitter @VodafoneUK or Facebook.

By including your Community username and the link to your post in your message, we can help quickly and you won't need to explain yourself again.

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3: Seeker

Yesterday, 53 days after raising my first request about the Master Code, I finally received it.

 

Sadly, I have had to experience hours over the phone with people that did not know, or did not understand, what I was talking about. Every time I had to start explaining my issue all over again; every time I was bounced between various Support Teams and supervisors. I was asked to send emails that were attended several days later, I have waited weeks for return calls that never materialised.

The nightmare has ended and my phone is now unlocked. After 7 weeks I can finally use it again but it has been a terrible experience that makes me think about the level of service currently provided by big telephone operators.

 

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3: Seeker

I am on the 5th week of waiting for a Mastercode unlock code. It is just crazy. How can it take so long. 

 

I have written complaint online and on paper, have a customer relations number but still not winning. Nice to read yours for some light at the end of the tunnel

 

..

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3: Seeker

Have you received any compensation or apology?

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2: Seeker

Hi,

 

i have the same issue with my Samsung Galaxy S10+. Please help me

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Moderator
Moderator

Hey @rvc12 - we'll be happy to help get your phone unlocked. 

So one of our team can take a closer look into this for you, please get in touch via Facebook, or contact us on Twitter. You can find more information on doing this here.

Please also provide a link to this thread, along with your username; so you won't have to explain yourself again. 

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