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Hi there can you please provide a link to where you got your msk code?
I'm having the same issue and I'm at the end of my tether, when my 3 contracts are up its goodbye Vodafone.
Thank you in advance.
It's disappointing to hear you're having problems getting your phone unlocked @Mr_V786.
Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.
Who do I need to contatc ib Vodafone to get the MSK / Master / Unfreeze code, I have tried the PUK codes I took it to a phone dealer and everything on the commucity says I need t get it from vodafone or pay for it and after the amount I have already paid for the phone I should have this information available to me but I don't know how or who to ask for it.
The team here are unable to help with account based enquiries.
Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.
Samsung One Ui / Pie.
Samsung Gear s3 Frontier Watch.
I have been trying to unlock my SAMSUNG GALAXY S8+ phone to use it with another network for three weeks.
I have recevied the NUC but it does not work because, by mistake, I input it incorrectly a few times (I initially confused the NUC with the PUK code and input the latter) and my S8+ is now frozen.
I raised my query over with the Vodafone Support Team more than three weeks ago and immeditely clarified that I needed a Master Code or MCK to defreeze the phone and eventually be able to input the NUC I have.
The issue was escalated to the NUC Resolutions Team that, in turn, never replied. I also personally wrote to the NUC Resolutions Team but, again, no replies whatsoever.
I also contacted Samsung and they confirmed that only Vodafone can provide me with the Master Code to defreeze my Galaxy S8+.
I keep contacting the Vodafone Support but they do not seem to know what I am talking about. The NUC Resolutions Team keeps ignoring any request about the Master Code.
After weeks keep waiting, I now desperately need to be able to use my Samsung Galaxy S8+ and I would appreciate any help on this matter.
Yesterday, 53 days after raising my first request about the Master Code, I finally received it.
Sadly, I have had to experience hours over the phone with people that did not know, or did not understand, what I was talking about. Every time I had to start explaining my issue all over again; every time I was bounced between various Support Teams and supervisors. I was asked to send emails that were attended several days later, I have waited weeks for return calls that never materialised.
The nightmare has ended and my phone is now unlocked. After 7 weeks I can finally use it again but it has been a terrible experience that makes me think about the level of service currently provided by big telephone operators.
I am on the 5th week of waiting for a Mastercode unlock code. It is just crazy. How can it take so long.
I have written complaint online and on paper, have a customer relations number but still not winning. Nice to read yours for some light at the end of the tunnel
Hey @rvc12 - we'll be happy to help get your phone unlocked.
So one of our team can take a closer look into this for you, please get in touch via Facebook, or contact us on Twitter. You can find more information on doing this here.
Please also provide a link to this thread, along with your username; so you won't have to explain yourself again.