main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Unlocking

Obtaining MCK code

Highlighted
2: Seeker
Having spent almost three months and hours on telephone and online chat, all of which promised to resolve the issue, I still cannot unlock my phone. I have the NUC - which hasn't worked. I need the MCK code as the phone is frozen. One advisor said he was requesting it and I should have it within 48 hrs but a week later another advisor said to contact the nucresolutions team - the email just refers to the online form to request NUC code which I already have. The phone is bought and paid for and I want to pass it on to a friend. HELP PLEASE!!!!
View more options
2 REPLIES 2
17: Community Champion

Maybe try speaking to the Vodafone Social Media Teams via Facebook Twitter @endoftether123 

 

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.

 

But it's the same Social Media Teams here that help and assist via Facebook and Twitter.

 

The Social Media links I've provided are the Official links that the Vodafone Forum Team here would provide you once they caught up and have read your thread.

 

Things have changed as they have decided that help and assistance with account based issues would be best supported that way.

 

I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.

 

Please remember to include the link to your forum post, along with your username.

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
2: Seeker

Hi, thankyou for your suggestion. I will try it but don't hold out much hope!

Much appreciated.

View more options