Welcome to Vodafone Community
My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.
But it's the same Social Media Teams here that help and assist via Facebook and Twitter.
The Social Media links I've provided are the Official links that the Vodafone Forum Team here would provide you once they caught up and have read your thread.
Things have changed as they have decided that help and assistance with account based issues would be best supported that way.
I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.
Please remember to include the link to your forum post, along with your username.
Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.
Samsung One Ui 2.0 / Android 10.
Samsung Gear s3 Frontier Watch.