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Please Help. How do I get the Sim unlock reset. Vodafone have sent me three different codes.

RosieMc
2: Seeker
2: Seeker

‎13-09-2021 02:22 PM

I have entered them as instructed by customer services but now i have no more attempts left. Why should I have to pay to get my phone unlocked. I went to my local Vodafone store and was told no one to help and redirected me to customer services again. This is no way to treat your customers.

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1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎13-09-2021 04:18 PM

Unfortunately if your phone has 0 attempts left at unlocking this is known as a hard locked phone.

The phone will have to be sent off by Vodafone to have the counter reset so you can try a Nuc again @RosieMc 

The counter can't be reset remotely but instead needs hands on by a Vodafone Service Engineer.

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

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