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Samsung Galaxy S6

spursman66
2: Seeker
2: Seeker

‎18-01-2021 02:16 PM

I have submitted the IMEI to Vodafone and received an 8 number unlock code that doesn't work. I have been online with customer support and they don't seem to be able to help. Do I need another code prior to unlock code ??

I have checked both numbers repeatedly as requested, IMEI is correct and the 8 number code is entered correctly every time.

Suggestions. Phone has been working fine with Vodafone but I have bought an S10 now. Pay monthly contract in place.

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2 REPLIES 2

AnnS
17: Community Champion
17: Community Champion

‎18-01-2021 02:21 PM

Oh dear @spursman66  Vodafone have not sent you the MCK master unlock code to be entered into the phone before entering the unlock code.

 

Follow this link: Contact Us and speak directly to the Social Team through Facebook/Twitter social channels, they will help you get the phone unlocked.

 

 

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spursman66
2: Seeker
2: Seeker
In response to AnnS

‎18-01-2021 06:29 PM

Thanks for the response, I am trying to contact through Facebook messenger. 

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