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Unlocking a Galaxy S 6

spikkos
2: Seeker
2: Seeker

Hi,

 

I am looking for assistance in unlocking my Vodafone Samsung Galaxy S 6. I have recently purchased a SIM from another provider (Virgin). When trying to use it I get the initial warning that I have an invalid SIM card  - Network locked SIM card inserted. I gather this means my phone is locked to other networks. I have been through the NUC process but the code is not working and I am now on what appears to be an endless customer service loop between Vodafone and Virgin.

 

The phone prompts  "SIM network PIN blocked. Enter SIM network PUK". In here I have tried to enter the NUC code that Vodafone have provided me previously but it says that the unlock request is unsuccessful. I've also tried the Virgin SIM PIN and PUK (as instructed by Vodafone) which did not work. I tested the Virgin SIM in another (unlocked) Vodafone mobile and it works 100% fine. This confirms to me that the issue is my S6 needs unlocking.

 

All the Vodafone advisors I have spoken to keep telling me the same thing;

 - they provide me with the same NUC code (that does not work)

- they tell me the fault is with Virgin Media (it isn't)

- instruct me to factory reset my phone (I did this reluctantly as suspected it would not work)

 

I'm posting here in the hope that someone who actually understands what the problem is will read it and provide some assistance. I need a code of some kind, just not the NUC, Virgin PIN or Virgin PUK!

 

Many thanks.

 

 

 

 

1 ACCEPTED SOLUTION

OK so out of desperation I tried the online chat assistant again (I've tried it most nights to see if I get lucky).

 

In summary he managed to get it unlocked because he realized that the first code I had been sent "in error" wasn't actually wrong but was just required at a different step and was being incorrectly labelled as the NUC with the usual copy-paste response. In fact one was the NUC, the other was actually the network unlock PIN(?) that was required as a first step. All the issues were with the phone being locked in multiple ways and not with the SIM as I suspected.

 

I think I got lucky to be honest and this could probably have been a long drawn out process if I hadn't bumped in to the right support assistant who knew a bit more than to copy paste the NUC steps.

 

View solution in original position

41 REPLIES 41

I too have the same ptoblem but with my samsung galaxy J3.

I have had countless phone, live chat and email conversations. I have been sent an nuc code which doesnt work. I was then told it was the sim that was at fault but this works fine in another phone.  I am so fed up with this now..I cant wait for my contract to end so I can go with another provider..

The least vodafone could do is trace the live chat guy who sorted the problem out for one of the previous posts! maybe he can sort us all out!

 

John
Moderator (Retired)
Moderator (Retired)

@wootjo We'd like to get everything sorted for you :Smiling:
So we can get your phone unlocked, please check your private message inbox with details on how to get in touch with our team.

I am having the same issue with my S6 Edge upgraded to S8 on 14th November wanted to give my phone to my mum who is on BT and have been trying to get sorted ever since, just come off the phone again after 59 minutes including a visit to the Samsung shop who succesfully put the BT sim in an unlocked phone and it worked whilst onto the Vodafone Cusmtomer service the call ended with the usual outcome they will email for a NUC code but ive done this i don't know how many times since 14 November please please please can someone help I'm at my wits end!

 Update - just had the email back from the NUC team, as expected, saying already filled form in more than once, contact customer service - can anyone help?

Gemma
Community Manager
Community Manager

@lelhow - We can look into what’s happening with getting your phone unlocked and I’m sorry you’ve had to spend a long time trying to get it sorted.

Please send us your details by following the instructions in this private message.

Vodafone are renoun for not being helpful when it comes to unlocking phone s on there network. They want people to continue useing vodafone network .So they continue to mess people around by sending useless puk codes which they know wont work.

Mark
Community Manager
Community Manager

@Neil-charles I can see we've offered to help with your query here.

All you and vodafone has given me is the same useless information.which i already knew.i.e i need a nuc code from samsung .

Tash
Moderator (Retired)
Moderator (Retired)

@Neil-charles I've been unable to locate an email from you through the email address registered on your Community profile. Were you able to contact us through the details that sent in the private message?

If so, please let us know the reference number you received in the automated email response (this can be found in the subject line). We'll then be able to check on the progress of this for you.

I am having the same issue, I have now gone through 4 codes and none have worked. 

Mark
Community Manager
Community Manager

Hey @icyfehr I'm sorry you're struggling to unlock your phone. So we can help get this sorted, please pop us a message through Facebook or Twitter and we'll be happy to take a look into this for you 😊