Hi,
I am looking for assistance in unlocking my Vodafone Samsung Galaxy S 6. I have recently purchased a SIM from another provider (Virgin). When trying to use it I get the initial warning that I have an invalid SIM card - Network locked SIM card inserted. I gather this means my phone is locked to other networks. I have been through the NUC process but the code is not working and I am now on what appears to be an endless customer service loop between Vodafone and Virgin.
The phone prompts "SIM network PIN blocked. Enter SIM network PUK". In here I have tried to enter the NUC code that Vodafone have provided me previously but it says that the unlock request is unsuccessful. I've also tried the Virgin SIM PIN and PUK (as instructed by Vodafone) which did not work. I tested the Virgin SIM in another (unlocked) Vodafone mobile and it works 100% fine. This confirms to me that the issue is my S6 needs unlocking.
All the Vodafone advisors I have spoken to keep telling me the same thing;
- they provide me with the same NUC code (that does not work)
- they tell me the fault is with Virgin Media (it isn't)
- instruct me to factory reset my phone (I did this reluctantly as suspected it would not work)
I'm posting here in the hope that someone who actually understands what the problem is will read it and provide some assistance. I need a code of some kind, just not the NUC, Virgin PIN or Virgin PUK!
Many thanks.
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