Ok, here's another omne to add to this debacle. Had my phone stolen on Saturday night. Went through the process of reporting it stolen on the online portal, put all the details in, phone number, IMEI number etc.
Requested proof of blacklisting for insurance only to be told it's not blacklisted.
Ok, so phone up vodafone, get someone in the overseas call centre to do this for me, even though i purchased from apple store (which she didn't see was a problem) which she said she did.
Get another email saying i still can't have proof because it still hasn't been blacklisted.
Phone up the call centre again, firstly to be told that they can't do it and i have to get apple to to do it (which we all know is complete BS), so i insisted that she did it because only network carriers can. She caved in eventually and said she would. THEN i was told that my IMEI number was not associated with my phone number!! And i should go to Apple to get in blacklisted!
Why is this so hard to do with vodafone? Why are the victims of these crimes the only ones who seem to get punished??
I have the phone still associated with my apple ID with serial number, IMEI number etc. Can anyone confirm that this is the email for the blacklisting team : stolenphones@help.vodafone.co.uk and is there actually any point in getting in touch with them?
