Apple Watch 4 mobile data error Maximum devices

[Andudz]

Hi getting so stressed about this and hoping someone has similar . Numerous calls to Vodafone and they really don’t seem to have a clue . Purchased Apple Watch 4 direct from them and when I attempt to connect mobile cellular data . I get the message maximum devices have been added to this plan contact Vodafone to resolve etc’ has anyone else successfully solved this problem 

[callumtompkins]

So after giving up on Wednesday and deciding it was a lost cause I had a few mins spare this morning and decided to just go into the Apple Watch app and check the mobile data, after clicking mobile data it thought about it for 5 mins and then connected! 

Let’s hope it holds up! 

[Colleen]

@WillJohn I've sent you the link via private message again - if you click into the message this should direct you to be able to contact us 😊

@SegmentWarrior I'm sorry to hear you're also having problems with your Apple Watch. I've sent you a private message also with details on how to get in touch with our team. We'll then be able to help you further.

[WillJohn]

Retired-Kay sent me a private message, but I am unable to answer the message directly, and there appears to be no active link where it says "click here" in the email.

[NickyHobson]

I also have the error "Sorry, the maximum number of devices have been added to your plan" when I try and set up my mobile data on my Apple watch. I spent 2 hours on live chat with someone who basically had no idea and just kept saying un-pair and re-pair. I did this about 6 times and it never worked. In the end they said to go to a Vodafone store.

I have sent a DM to Vodafone on twitter, but as yet have had no response in 8 hours.

Does anyone know how this can be resolved? I'm guessing it is something that Vodafone need to sort against my account.

[clivejlee]

Did you try as per my post earlier in this chain?  It worked for most people but not all.  Reposting here for ease:

I just realised every time you re pair your Apple Watch it creates a backup on your phone.  On my iPhone I just went into settings, general, iPhone storage and then selected the watch app.  In here there were 5 watch backups.  I deleted all the backups apart from the existing one leaving only one backup.  I then refreshed all apps in my phone and turned off the phone.

i then restarted the phone and went into the watch app.  When I selected mobile data it thought for a bit and then connected to Vodafone automatically.  The watch now seems to be connected to cellular.  I hope this works for others. If it does let’s hope Vodafone support pick up on it.

possibly the multiple device error was because of multiple backups on the iPhone and it didn’t know which device to connect too

[NickyHobson]

yes I did try deleting all the back ups etc.

It says something like 'Vodafone Uk loading data plan' for about 2 seconds and then says 'Set Up Mobile Data'.

Thanks anyway

[Adam]

Hi @NickyHobson sorry for the delay in getting back to you. We also work the Twitter/Facebook private message so we will absolutely get back to you, we're just a little busier than normal so we're working hard to get back to all messages.

[NickyHobson]

I appreciate that you are busy and it is obviously not directly your fault - but the service is appalling and Vodafone need to invest more in customer service.

I have also tried getting help on Twitter and because my name on my twitter account didn't exactly match my Vodafone account, I was told you couldn't help. I then changed my name on the Twitter account and you said you still couldn't help and would need to talk to the account holder (me!!). So frustrating.

I have now got a case reference of 199944 through Live Chat on Friday. I was told it would be sorted in the next 24-48 hours. Well it's been 3 days and it's still not sorted.

Ahhhhhhhhhhh!!

[Alex]

@NickyHobson If your name didn't match on the Twitter account, that doesn't mean to say we wouldn't help you out. In this case we'd just need to call you to pass through the security checks and make sure we were speaking with the account holder. This process is in place to ensure the safety and security of our customer accounts, as I'm sure you can appreciate. What's your Twitter username? 

[NickyHobson]

Hi Alex

I have a case reference now of 199944, it was supposed to be sorted by last weekend but still it's not sorted.

Thanks for any help.