Apple Watch eSim Setup Fail

[Ray_]

• My own iPhone 16 up to date
• my own Apple Watch 7 cellular up to date, paired with the phone.
• transferred to Vodafone 5 days ago
• no Apple Watch plan yet, trying to follow the Vodafone setup process which instructs me to do this from the Apple Watch app on the paired iPhone
• phone cellular works for calls and data well
• when I try to setup one number for the Apple Watch, I hit this screen straight after clicking ‘Set Up Mobile Service’
• tried switching off WiFi, get the same issue.
• restaring both devices multiple times doesnt help
• upairing Apple Watch doesn’t help - I set it up as a new Watch with the phone to try
• support have no answer for me and told me to keep resetting the watch.
• i get the same issue on my partners iPhone 14 and Apple Watch SE

Has anyone overcome this issue and what was the fix, please?

Thanks in advance.

[Thomas_H]

It would be helpful for us to have a look into your account to see if there has been an order created to link your phone and watch. If there has this would be the reason but if there hasn't and you're still having issues we can try and manually connect them. Please could you reach out to my team on social media and we can have a look into it for you. You can find out how to contact here: https://forum.vodafone.co.uk/t5/About-the-Community/Contact-us-about-account-related-queries/td-p/27...

[Ray_]

Thanks @Thomas_H @I’m in contact with them now.