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I had my iPhone 6s stolen last week in Paris. For insurance, I need a Proof of Blacklisting, but I am going in circles with Vodafone. One person said they would send it, and didn't. Another said they don't provide Proof of Blacklisting. Help please!
I have been having such a nightmare with this too. My phone was stolen and need proof that I blocked it to claim it on my insurance. I requested the block 2 months ago but Vodafone keep sending mixed messages. First they say they sent the email proof, next they say they can't send it, now they say my phone isn't blocked, it's a nightmare! And all this while I have no proper phone. If the phone was properly blacklisted when I requested it maybe the phone would have been handed in (as no use reselling a blacklisted phone) and I might have got it back. Very frustrated and dissappointed in Vodafone. Anyone else had to go through this process to claim their phone on insurance?
I am also suffering from this since last month, I lost my phone and insurance company needs proof of blacklisting from Vodafone, after asking several times Vodafone is sending me the same email over and over again that we cannot provide you blacklisting proof. Instead, they sending me proof of purchase which is not what I want.
I need proof of when the phone was activated and when it was blacklisted for insurance purposes.
Can you please help? I need it urgently to process my claim.
Is this a training issue with Vodafone staff? I managed to get Vodafone to blacklist my handset after speaking to three different Agents but because I didn't buy my phone from Vodafone/CPW or another sister company I can't get proof of blacklisting.
I'm in limbo now as vodafone won't provide it and the insurance company won't progress the claim.