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iOS

Proof of Blacklisting

2: Seeker

I had my iPhone 6s stolen last week in Paris. For insurance, I need a Proof of Blacklisting, but I am going in circles with Vodafone. One person said they would send it, and didn't. Another said they don't provide Proof of Blacklisting. Help please!

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6 REPLIES 6
17: Community Champion
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Moderator (Retired)

Hello @phillipbentham

 

Our Live Chat team can provide you with Proof Of Blacklisting. 

 

Louise

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1: Seeker

I have been having such a nightmare with this too.  My phone was stolen and need proof that I blocked it to claim it on my insurance.  I requested the block 2 months ago but Vodafone keep sending mixed messages. First they say they sent the email proof, next they say they can't send it, now they say my phone isn't blocked, it's a nightmare! And all this while I have no proper phone. If the phone was properly blacklisted when I requested it maybe the phone would have been handed in (as no use reselling a blacklisted phone) and I might have got it back. Very frustrated and dissappointed in Vodafone. Anyone else had to go through this process to claim their phone on insurance?

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Moderator
Moderator

I'm really sorry to hear you've been having so much trouble getting your proof of blacklisting @taralfg.

I'll be happy to access your account and double check what's happening with your request.So I can do this, I've popped you a private message over with details on how to get in touch.

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2: Seeker

I am also suffering from this since last month, I lost my phone and insurance company needs proof of blacklisting from Vodafone, after asking several times Vodafone is sending me the same email over and over again that we cannot provide you blacklisting proof. Instead, they sending me proof of purchase which is not what I want. 

 

I need proof of when the phone was activated and when it was blacklisted for insurance purposes. 

 

Can you please help? I need it urgently to process my claim.

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Moderator

@sabbiiqbal I'm sorry to hear you're also having issues getting Proof of Blacklist, we'll gladly look into this and get all the details you need to claim via insurance. Please follow the steps I've included in this Private Message, we'll get back to you as soon as possible.

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