Seems to be on this forum a lot last couple of days.
I've just received the new and shiny Apple Watch SE cellular from Apple today, of course I will set it all up, as it's my first cellular watch, am excited to active the mobile plan. But to my surprise, once I logged onto One Number web portal, I got a message saying 'I've reached the top of the mountain' apparently I reached maximum amount of mobile service on my account. And I was advised to change my subscriptions in my Vodafone app, or to contact Vodafone support. But there isn't an option on my Vodafone app for subscriptions.
Fine. Another chat with the lovely chat team, I first chatted with someone in support, then he/she redirected me to the sale team, where the lovely Gavin persuaded me to take on the additional line with a different number for £7 month a month for the Apple Watch, I agreed to it, as it's inline what Vodafone charges. After the chat and 7 hours later, I am still getting the same message.
Reading other posts, I learnt that some people manage to sort out this issue by remove Watch backups, this clearly doesn't apply to me, as I am getting the same message on a browse on my laptop, therefore the problem is not on my device. And someone suggested your tech team have to change something in the settings on my account for this to work - what's this magic setting? Worst, some people said it never worked for them (oh please Vodafone don't let this happen to me, I do like Vodafone compare all those other **** networks I used before)
Questions are:
1. Where do I go from here? Would you be able to do those magic settings for me?
2. Once magic setting is applied to my account, will I be charged again by signing up Apple Watch plan through my iPhone again? Will I be charged twice?
Thank you,
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