Ask
Reply
Solution
21-12-2023 06:53 AM
Hello,
I’m having a hard time getting my verification code. I bought a new phone, sold and wiped my old one and trusted the migration of the eSIM would be easy but it is not… Now I need to request a new eSIM but you need to send me a verification code that I can’t receive for obvious reason.
Can someone please work this out? I need to be able to call my family for Xmas!
21-12-2023 12:26 PM
Hi @JuanJortiz. We understand the importance of getting this sorted and resolved. As we don't have access to your account via the Community, can you please pop over a message to our Social Media team?
14-05-2024 10:35 AM
Have you solved your problem? I'm encountering the same issue.