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Number ported but still saying temporary number on iphone

naomi99
1: Seeker

I recently moved to vodafone and had a temp number whilst my old number ported. I got a text to say my number had ported today however in my iphone settings it’s still saying the temp number and isn’t updating to my usual number ? Can anyone help? 

2 REPLIES 2

AnnS
17: Community Champion
17: Community Champion

To solve this problem is easy, you just need to change the number on your iphone settings, Settings > phone > my number and make sure the correct number is showing there.  Follow this with synronising to your Apple account and you will have the correct number showing.  If you have any problems changing the number in the settings leave imessage , Facetime switched off, restart the device don't enable imessage or Facetime until the number is correct in the settings.

Some helpful information from Vodafone on getting started with your account here: A warm welcome to Vodafone mobile 

 

Tried this and didn’t work. Contacted apple support and had to reset all settings in order for it to be resolved. Thanks tho!