Ask
Reply
Solution
21-09-2018 06:15 PM
So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.
So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.
I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.
Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.
After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?
So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?
Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.
wondering if anyone else had this happen to them.
Solved! Go to best answer.
22-02-2019 01:26 PM
Hi everyone,
OP here, I can’t believe this issue is still effecting some people, I get emails almost daily about updates for this, it’s crazy to think it still hasn’t been sorted for everyone.
i can now finally say all of my issues are resolved and everything is working fine, you have to be persistent and contact the directors team, standard help from the tech team does not work.
Contact Nick Jeffries team and hopefully you will get I resolved like I did.
27-09-2018 06:55 PM
@chistery wrote:They are only trying to help you!
If there's no order on your account, it sounds like the order didn't get tied to your existing contract, maybe that should be your next question?
No, they are doing the opposite.
The Order is in my account as has been verified several times over several days spending several hours wasting my time speaking with the advisors that know nothing about the service or the products they are selling, I bought a new contract with them and he Apple Watch on the same day.
Tou don’t know the start of it with my history with Vodafone, so respectfully, you have no idea what you’re talking about.
27-09-2018 07:33 PM
I would suggest anyone still having issue and are in the 30day period return the items and switch networks if possible, I am sure EE will only be to happy to match any deals Vodafone offer!
I am still waiting on my call back that was promised by Wednesday at the latest
27-09-2018 08:14 PM
Finally had a reply from the social media team. days after pming a mod on here.
here was my reply.
27-09-2018 09:18 PM
Which credit agency are you seeing the two searches on?
27-09-2018 09:29 PM
Currently going off the fact I’ve had to failed searches.
27-09-2018 09:33 PM
The guy I talked to on Sat said no credit search was done, despite the error, it was just an internal flag, so until you see it on your report then I wouldn't worry too much. It seems to be more Vodafones poor IT systems.
Nothing has shown up at clearscore yet, my last Vodafone search was April when I took out a new contract, so it should show up there if they have done one.
27-09-2018 09:39 PM
Ahh hopefully okay then
28-09-2018 02:29 PM
So the girl from rotherham was trying to figure out what was wrong yesterday.
Personally i think its a set up issue. it detects there should be a data plan on my watch app. but on the watch it says No data plan.
Why is it so hard to redo everything from scratch? The minute the girl got to her finishing time at 7 she came back with "My manager said he will look into the issue and get back to you." and that was it.
29-09-2018 08:09 AM
Update
had a phonecall from level 3 support yesterday, advised me they know theres an issue, they’re workinf on a fix, releasing a background minor fix that should fix some of the issues today or tomorrow and that they’re adding me onto a spreadsheet of people having those issues.
i left my watch at home last night, got back this morning noticed it said “set up data plan” again, clicked it and asked me about the £5 thing again so I’ve done that to test it and It’s gone through, watch now connected to data.
i will now be pushing the complaint forward about the way It’s been handled prior to this so will let you guys know.
29-09-2018 09:44 AM
Glad you got yours sorted. Thursday I was told wait 48hrs, still not working.
Should be getting a call from the directors office today regarding the issues.
Also should have the EE sim soon so can migrate.