Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[morganomalley]

joining the boat with the people whose dont work

at launch and upon receiving my watch it worked

a day later i had to unpair and re pair my watch and it doesnt work

got to wait a week for the 'higher' technical team to look into it

spoke to a manager, they are aware of the issue

why is there no official notification of this like a we messed up but we are fixing it email?

spoke to my local store theyve received little training on it/ not had enough people order the watch instore to deal with any issues

the waiting game begins,

not very happy at all

[MikeBuzz]

Well I have received my EE sim, swapped the sim, setup mobile data and 20mins later all is working as it should be, calls to my main number ring both devices, and if Watch off just my watch rings, just as it should

happy I have made the switch to EE

[mrklaw]

Similar issues here.  Bought the watch (s4) from Vodafone, arrived 10am last Friday. Still no data despite multiple calls to 191 and assurances it has been escalated. Have never been asked for an EID. Had to get my tariff changed even though my SIM only was only renewed on the 22 August - how can they not have been compatible so recently?

one thing i’m Wondering is that I have two lines on my account (three now with the watch). My wife’s iPhone SE contract is marked as (PRIMARY) and my sim only had no mark against it. Watch was (SECONDARY). They’ve now changed mine to primary, but my wife is also showing as primary. No idea if it makes any difference.

[chistery]

What happens if you call the secondary number? Which phone rings?

[nathanp]

Been away a week so waited till I got back to see if it will work. 

It now goes through the activation process and even got an email. 

Now I am left with a waiting... On mobile data on the watch app.  Is this the last process before it gets activated?

Thanks 

[jeffacus]

This is a good one....

Decided to call the number for my Apple Watch that I got in the Vodafone email. My daughters phone rang!

Her number is on my account but it isn’t the same number as the Apple Watch. 

looks like they’ve connected her number to the Apple Watch.

Hopefully its sorted soon. 

Havent a clue if im gonna have the same problems as everyone else or if it’ll just work. 

We shall see!

[Thebeanie]

Watch currently still working.

Will be ringing complaints tomorrow to push forward my complaint on how its all been handled and to make sure im not being charged twice for line rental.

[morganomalley]

You are lucky, I’m waiting to hear back from the backend Team

 mysterious thing is my Apple Watch initially worked then I unpaired it and added it back and stopped then 🤔

[peterferg]

hi 

getting the same error , called vodafone and now wating on issues returning from apple ?

[morganomalley]

tbh i doubt its an issue on apples end, given that some people have spoken to applecare regarding this and apple say its vodafones issue