Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Odinn74]

I bought from VF got on release day still no resolution.

[rasputin1969]

No resolution here either.

[anthp]

If it’s of any interest I went into a Vodafone shop today so that I could read the notes on my account I asked the person helping me who was very helpful how many watches had she set up she said she had sold one set it up and it just worked perfectly and she’s had no complaints about it so assumes it is working okay 

[jouster]

after two calls and my 5th onloine chat I ws told to go into my local store...did so and was told they couldnt help and to call 191 or use online chat where someone could help me.

You really couldn't make it up

[Matt123456]

After waiting another 24 hours no call back from VF or response from private message.

So I called VF listened to Fleetwood Mac for 20 mins only to be told the issue is with phone plan (11 months old) is not able to add a Apple watch to. How would I know 11 months ago that a Apple Watch would not work on the plan I took out. Alway the girl on the phone told say it's ok she can sort me out I will get more data, 500 minutes  if abroad BUT I have to increase my monthly payment by £12 !!! bargain and pay £5 for watch data plan.

Big surprise I wasn't happy being asked to pay more per month wanted her to not to give me more features just put on a plan that can be linked to a Apple watch and not charge me more. She said can not do I can wait on the phone (already waited 40mins ) while she talked to her manager or I can wait 5 to 7 days if I don't wait. At this point I was so angry put the phone down.

 The way feel now want to cancel Baordband and Mobile contracts with VF.

Good luck getting your watch connected you will need it!

[logib]

Still awaiting since 28th Sept, promised CEO complaint call by 5pm today, the clocks ticking... 

[MikeBuzz]

My issue was resolved...by leaving VF and moving to EE, worked within 20mins of enabling once with EE 

[anthp]

 What was the EE deal you got 

[MikeBuzz]

EE deal I have is 20gb for £16pm and £5pm for Apple Watch  which is free for 6 months

[jouster]

ive got a good deal with vodafone at the moment...£12 a month for 18GB of data...so dont really want to leave....

even with the watch data plan it will only be £17 a month and the signal where I live is brilliant but EE is non existant