Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[LadyP123]

Some people are saying the issue is because they’re on CTR13. I’m on CTR14 and still having the same issue as the original post. It’s almost like I don’t have one number on my account which is what the £5 is for. 

If you buy your phome direct from apply yoy use pay £5 for the “one number” product. So if you’re having to log into an account and it’s asking you to purchase it (like it is for me) it’s as though we don’t have one number on our account even though it should be included in the iwatch plan. 

[morganomalley]

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@LadyP123 wrote:

Some people are saying the issue is because they’re on CTR13. I’m on CTR14 and still having the same issue as the original post. It’s almost like I don’t have one number on my account which is what the £5 is for. 

If you buy your phome direct from apply yoy use pay £5 for the “one number” product. So if you’re having to log into an account and it’s asking you to purchase it (like it is for me) it’s as though we don’t have one number on our account even though it should be included in the iwatch plan. 

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It's happening to me and I upgraded on the 14/09 so it can't be that issue

My apple watch says no sim 🤔

The apple watch shows my plan but has waiting next to it

And the emei on the watch app shows unknown but the imei shows on the watch itself so idk

[VIMET]

I have EXACTLY the same messages and have been waiting for a week now for resolution.  I’ve made many calls to Vodafone and have been promised many calls back all of which haven’t happened.  If the customer services representative says they are putting the callback in their diary don’t believe them!

I think it’s about time Vodafone put their hands up and said ‘We don’t know what’s causing the problems and we don’t know how long it’ll take to resolve’ rather than promising callbacks that never happen.

It’s all getting rather tedious and beyond a joke now! 

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@morganomalley

[Ramsay]

Hi

I was going to order the watch from Apple.  Thankfully came here first.  I did the "eligibility check" which came back that I would need to phone them.  I promptly did and the guy I spoke to was fairly clueless but put me on hold and spoke to someone.  My tariff which costs me around £60 per month seemingly is not compatible and is CTR 13 and to move to CTR 14 it will cost me at least (whatever that means) £5 per month extra and of course the £5 watch charge. So at least £10 a month to add the watch.  I am going to hold off ordering until this is all made crystal clear as to what is going on.  This whole thing seems to be a shambles and as a 20 year plus customer of vodafone I will be seriously looking at my options next year when time to upgrade.

[Matt123456]

very wise move to hold off  - VF should not make customers pay more a month such a con - interesting that support team still “clueless” poor management  in VF 

[VIMET]

Just when you think this comedy of errors couldn’t get any worse it gets WORSE!

The Apple Watch app now shows that my Vodafone UK account is not eligible to enable mobile data on your Apple Watch and that I should contact Vodafone UK on 191 for more information. 

It it seems to me that I’d be better off calling The Samaritans on 116 123.  They’d probably fix my problem quicker than Vodafone!!

[J8nno]

I had this message, and it was due to my Wi-Fi calling not being setup

[Jason32]

My WiFi calling is on and I was getting the same message but now it doesn’t even get to that point just nothing happens now.

[J8nno]

The whole thing is ridiculous now, they shouldn’t have affected the watch until it was all fully working and people knew how to deal with it. I’m fed up of chasing vf now to be told ‘give it 24 hours’

[Andudz]

I spoke to a manager yesterday who told me that they are aware of problem now and working with Apple to fix and although they expect to be sooner they guarantee will be solved by 15th October . All customers effected will be offered compensation. If this is true remains to be seen but I was told definitely would be