Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[LadyP123]

So essentially I can do the sim swap form for the EID but link it my watch telephone number. 

I tried calling my watch as you suggested and the call did go through but only while my iPhone was turned on and therefore connected via Bluetooth. 

[LadyP123]

I’ve taken the plunge and completed the online sim swap form to activate the e sim (using the mobile number for my watch) as this would make sense. To me it certainly seems like the sim basically needs activating. I will let you know what happens!

[morganomalley]

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@LadyP123 wrote:

I’ve taken the plunge and completed the online sim swap form to activate the e sim (using the mobile number for my watch) as this would make sense. To me it certainly seems like the sim basically needs activating. I will let you know what happens!

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I tried that did you get an email?

[Jason32]

When I try to activate my sim it shows me the maintenance page lol

I've spoken to the customer support and been told it will take at least a week to sort and was told no need to contact support again for this issue .... haha

[LadyP123]

I’ve had the email saying my sim swap is going through and it can take 24 hours to complete. So im

gonna leave it now for a few hours and then turn the device off and back on and see what happens. 

[Jason32]

Did you enter the watch number in sim swap?

[jouster]

just had another lengthier call from the office of Nick Jeffrey. 

The caller reiterated  the fact that Vodafone have had a lot of issues with Apple launch and that they now have a dedicated team ib stoke taking care of things and trying to resolve things as soon as they can.  

Ive been told I will receive a call in the next few days and that the caller will also follow up with me personally if things take a bit longer than expected. 

Its far from resolved but i do I do feel a little more confident that things are moving in the right direction. 

Time will tell I guess 

[willc1000]

Hi,

I spoke to someone on the phone who added my EID to my account, but since then it just sits there spinning and says waiting in my watch app. The stash just says no sim. Did anyone get this sorted out? I have spoken to several people since and they are not helpful at all. They said I need to take it to the apple store 😕

[LadyP123]

In the settings / about section of the watch it gives you a very long EID number. 

When you complete the online Sim swap form select the Apple e sim to active. Select the device cannot receive text messages and put in the phone number of the watch NOT your iPhone so you may need to get this from VF. 

Then put in EID number when asked for it which is a really long number!

ive not had a confirmation email yet saying that the esim is now activated however now when I click set up mobile I see this ... it has never done this before. 

My watch still saha no sim but clearly something is happening. 

[rasputin1969]

>In the settings / about section of the watch it gives you a very long EID number. 

One tip  here is to long press the EID. If you do so it will give you the option to copy it.