Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[BobbyhLeeds]

It’s working. I’m in shock. 

The number for the watch has dissapeared off off my account. I got an Apple notification on my watch that my settings had been updated, a call off an 0808 number that cut off after one ring. 

I thought it it was odd so checked my watch and it’s working!!!

12 hours of my life wasted and 2 weeks of realising how rubbish some people are at their jobs but it’s working.

for now. 

[antuk]

When you email Nick what email address does the reply come from?

[mrklaw]

.....shhhh.....mine is working.... nobody move a muscle..

it started showig a plan yeaterday but kept failing  after a while and showing ‘Vodafone uk’ not in use.

Trying it every couple of hours and it finally stuck in place - although now I have an active Vodafone uk plan *and* the one not in use. Confirmed by going outside and leaving my phone behind - explorer face shows dots and carrot app updates weather 

fingers crossed it stays working. Taken just over three weeks since getting my watch on the morning of the 21st

[garethr]

Just had a carrier settings update on my phone and magically the watch appears to be finally working!

Feom my call earlier from the director’s office they’d had a dedicated team working on our issues. 

Im guessing the carrier settings update has also been key to fixing this. 

[Odinn74]

Still waiting 

[Jason32]

Still waiting .... too

[applewatchvfe]

Still waiting.....since 28th September.......shocking how they are treating us, with lies and little or nothing in writing....

This experience has confirmed I won’t be trying Vodafone broadband as they’ve been pushing at me, as I couldn’t trust a speedy connection or smooth transfer by Vodafone 

such a a shame as I’d always held Vodafone in high regard until this custemer service experience 

Do the right thing Vodafone, and re-launch this service when you’ve trained your staff and tidied up customer accounts 

[morganomalley]

woo just had another email from vodafone 

looks like im gonna go to EE

[Matt123456]

Had call from CEO’s office said tech team have fixed issue so did the unpair watch pair watch (done so many times) failed with too many devices error which I had last Saturday that 191 support person resolved basically waited 6 days and gone backwards. I was then told someone would call me back before 9pm - didn’t happen the farce goes on 

[Djmacca]

Wow wow!!!

Just noticed on my phone I received a carrier update settings..

went into check I’m on version 34.0

movike data now works on my Apple Watch at last!!!

tried with iPhone off and it works perfect!

at last Vodafone at last!!