Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[garethr]

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@Matt123456 wrote:

Had call from CEO’s office said tech team have fixed issue so did the unpair watch pair watch (done so many times) failed with too many devices error which I had last Saturday that 191 support person resolved basically waited 6 days and gone backwards. I was then told someone would call me back before 9pm - didn’t happen the farce goes on 

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Had you specifically been told to unpair/repair the watch? I can’t think that will have helped in the slightest as it will have reset the watch and any associated data plan. Frankly even if I’d been told to unpair and repair the watch I wouldn’t have bothered as all the issues lie at network level and not the device itself. 

I definitely think the key here has been the carrier settings update - after which mine suddenly started to work. 

When I next speak with the director’s office on Monday I will be pushing for an explanation as to what happened (and the root cause) and also what measures have been taken to ensure the issue doesn’t occur again. 

[Matt123456]

Yes the only thing I was asked to do was unpair repair watch, which is a pain as takes so long 

I am on 33.1 and IMS Status Voice 

UPDATE.      10:58 received email from VF “working on swap sim” then 5 mins later call from Directors office said watch should be working now so I checked data plan on watch said VF - turned iPhone to Airplane mode got them to call me back went to watch! 

Still on 33.1, I didn’t have to change any of my setting fix came from VF 

Offered £50 credit for inconvenience, now I know this may not be the end as some of the posts have mentioned that their watch has worked then stopped a few days later.

hopefully this is the end of my issues and I will not have to listen to Fleetwood Mac anymore

good luck all

[anthp]

Did anyone  install the carrier update on both the watch and  phone or just the watch or just the phone 

[Djmacca]

So...data plan showing up on watch and app on my phone but...

i turn my my phone off and try to ring people from the watch but it doesn’t work?

i get a signal etc on the watch but can’t call people?

any ideas 

[morganomalley]

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@Djmacca wrote:

So...data plan showing up on watch and app on my phone but...

i turn my my phone off and try to ring people from the watch but it doesn’t work?

i get a signal etc on the watch but can’t call people?

any ideas 

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well off i go to go return and rebuy my apple watch and iphone

[Odinn74]

We’ll shock  it is working for how long I don’t know but it’s working now, all I had was an email about a sim swap and it’s suddenly works.

now to see what compensation is offered for my 3 weeks of stress.

[J8nno]

Glad to see people have fixes, I’m still waiting after nearly 3 weeks! So fed up now

[Jason32]

I am still waiting...

[Matt123456]

UPDATE.      10:58 received email from VF “working on swap sim” then 5 mins later call from Directors office said watch should be working now so I checked data plan on watch said VF - turned iPhone to Airplane mode got them to call me back went to watch! 

Still on 33.1, I didn’t have to change any of my setting fix came from VF 

Offered £50 credit for inconvenience, now I know this may not be the end as some of the posts have mentioned that their watch has worked then stopped a few days later.

hopefully this is the end of my issues and I will not have to listen to Fleetwood Mac anymore

good luck all

[Djmacca]

Can people confirm this for me...

turn iphone one off completely and make a cellular call on their watch!

mine just won’t do it?