Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[logib]

Well whilst waiting for my Watch to be fixed, they've now swtiched off my iPhone! "No Service" Directors complaints are trying to reslove, my question is has this happened to anyone else and how was it resolved? Cheers.

[morganomalley]

and anothe sim swap email 

fourth one in a row now

[Norwichred]

Nothing here at all!

[Chris726]

Wow. Looking at all these posts I should have moved to EE when I bought my watch! 5 days and counting and still the cellular option does not work, still loading Vodafone Data Plan apparently! Spoken to 6 people at Vodafone, promises to call me back never happen!

[Jason32]

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@Chris726 wrote:

Wow. Looking at all these posts I should have moved to EE when I bought my watch! 5 days and counting and still the cellular option does not work, still loading Vodafone Data Plan apparently! Spoken to 6 people at Vodafone, promises to call me back never happen!

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yeah it seems dreadful but when you truely get to know the network its much worst...lol

You only have to wait for a month...thats it 

[Scottsole]

Believe me if I wasn’t tied in on my phone contract I would bin Vodafone instantly and move to EE or O2. Been with Vodafone for 10 years. They have just let everyone down. I have called them 37 times in 4 weeks ! Been put through to sales 1st 2nd and 3rd line support. They either can’t help or just cut the line off. Even complaints put me on hold for 20mins then cut me off. Absolutely disgusting behaviour. GET OUT NOW WHY YOU STILL CAN !!!!!!!!!

[Norwichred]

To be honest up to now Vodafone have been brilliant and remember they are the only network that offer free repairs over the length of the contract.  When the comms board in my partners iPhone packed up 18 months into the contract Apple didn’t want to know and Voda repaired it for free and within a week.

BUT

This episode has left a very sour taste and I think it will be EE next time around.

Latest is I rang in again this morning and got a new guy in the directors office.  He seemed more clued up and agreed that Yvonne was useless.  He rang through to the specialists team and then came back and said there was an open order on the system preventing it working.  I did ask why it had taken another call to discover that and he had no answer but was very apologetic.  he has taken ownership and promised me a 24 hour fix and callback.

I told him in no uncertain terms this was their last chance to avoid the ombudsman and if he hadn’t called me back by 11am tomorrow I would be straight on the phone to him.

[Stoatsngroats]

Yes, same for me, although it’s less than 24 hours since I purchased the watch. My watch shows NO SIM in the Plan section, and on my iPhone there’s VFUK, ‘waiting’.

this is going to be frustrating, I can feel it,

[Sharastani]

I have been trying to set up my Apple Watch since 21st Sept and have lost many hours on the phone in the evenings and at weekends in the hope that the next phone call will resolve the issue. 

I have finally given up. I managed to get my PAC code which in itself was a call that lasted an hour and twenty minutes as 3 different people on the phone could get it sorted.

Phoned EE and set up a SIM only deal with a discount to the advertised web price (which I imagine is available to everyone if you ask).

So, hopefully within a few days I should be away from the hassle, stress and incompetence of Vodafone. 

Shame really, I have been with them for 20 years!!

[Cebee]

Story same. Was within Vodafone for ever..Did same in the end and was forced to go... most disappointing in hindsight was the lack of knowledge of some of Vodafone customer service - combined with their lack of action (at senior level) & communication. Surely after so long being a customer they might show a little respect, be honest and have full understanding their own systems......They also still refuse to send my call / log information to follow up on the complaint ...so nothing can or will change.