Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[anthp]

The first part speaking to someone who knows what they are doing is the only part that matters once they activate your watch esim it will work 

I was in a lesson got a call from ceos office who said check your watch it will now be working and when I looked it was that was weeks ago no problems since I did nothing apart form complain to ceo 

[trevwealthall]

Thanks for reply , I have checked my watch  3 times a day with wi-fi and without just using data as they said , I have restarted the watch loads of time and done lots of resets and same with the phone as they asked me to , they have done 3 sim swops and said give it 24 hours lots of times and then give it 5 days and today they said they are trying and to give it another 8 days , it’s so frustrating as I keep being told it’s beeb passed to another tec team who will sort it 

[rodono]

Unless you’ve spoken to someone who has taken your EID from your Apple Watch and set up OneNumber on your account, it’s not going to work.

The guy I got through to knew exactly what he was doing and sorted it out in 10 mins.

If they’re telling you to wait or saying someone will call you back, they don’t know what they’re doing. My advice, do not take a call back, stay on the phone until you’re through to someone in the UK who know what to do. 

[trevwealthall]

Hi , I was passed to tec department or so they said and took all my details such as eid , imei, iccid , they stayed on phone while I did resets both with using wifi and one just data , reset phone also , had 3 sim swops , feel like giving up with it now 

[rodono]

UK retentions put me through to a guy called Mario in UK tech support. I should have got his direct line, as he knew exactly what he was doing. 

While he was on the phone a bunch of texts came through including one that said a new line had been requested. 

As I’ve said, I would stay on the phone until you get through to someone who can do it for you whilst you’re on the line. 

[trevwealthall]

Ok thanks I’ll try it

[Cebee]

I would add the caution....Vodafone hung up the call on 3 occasions when I tried to fix it..

[trevwealthall]

Ok noted thanks 

[Sharastani]

I have done all these things over the past 2 months. Finally ported to EE. It took 48 hours and another 24 hours and my Apple Watch was up and running.

They have been excellent. Sorry Vodafone, and bye 

[trevwealthall]

Good for you but unfortunately I’ve just entered another 2 year contract with iPhone and after being with them for 14 years thought they’d treat you better...wrong  but have got 7 days left to decide on Watch so it’s looking like giving it back