Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[DrRob]

Can you or someone explain what a sim swap is please as I cannot get the mobile data to activate on my apple watch 4 I spoke with UK Tech support today, gave them all the information i.e EID number the second line was activated or should have been within the hour still nothing yet.

Many Thanks

Rob

[MrGibbons]

Mine is working now  

i has to send a screenshot of the EID across in Twitter, then when they replied said it should be working and it was! Finally! 

If the second line is up and running on one plan they have to sim swap the number to your watch sim Id

[DrRob]

Was this all done on the phone or could you do it over the internet? 

Regards

Rob

[trevwealthall]

So far I’ve tried both and nothing yet

[trevwealthall]

Good for you and hope they sort mine 

[trevwealthall]

Hi , having same problem myself and Vodafone tec still trying to sort it with sim swops which they have done 3 times now and still trying to get data on my watch , there is no sim in Apple Watch but a chip with a mobile number which needs to be activated which is not happening for me yet so hopefully it will and yours also 

[DrRob]

What the hell is a sim swap?? Ive asked a few times in different places but nobody has told me yet

Cheers 

Rob

[trevwealthall]

They call it a sim swop but there is no actual sim in the watch instead it’s like a chip which has a number that connects to your provider such as Vodafone and the number can be changed by them if needed , it’s very technical really but in short it’s a chip in the phone which they just call a sim 

[MrGibbons]

The chip is just an electronic SIM card and works in the same way, Vodafone need to marry the number and the eid at their end!

they sorted mine out over Twitter, but had previously been escalated to super user by phone support who never got back to me. 

I also didn’t need to unpair and repair the watch, once they had done it their end it was just working! 

Hope Le you all get it sorted soon 

[trevwealthall]

Wish mine would get sorted, now it’s failing to charge, not good start for a Watch iv not used