Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[trevwealthall]

Sorry but seems like your having the same problem as dozens of others including myself who’s been trying for nearly 4 months now and spoke to countless people and visiting shop lots of times , hope you have better luck than me , bad they selling the watch without saying you can’t connect it isn’t it 

[LishMac77]

OMG  4 months!!!!  I dont think they know what to do!!  

[Jasespace123]

Bit of an update, 

i got got an email last night saying great to have you on board and my plan for the watch but still nothing has changed and I can’t connect! 

[Searla]

Just out of interest, has anyone had this resolved successfully? 

[LishMac77]

I got the same email last night saying 'ITS GREAT TO HAVE YOU WITH US' and all my account details....I thought great it must work so unpaired from phone & repaired but didnt work....  I thought i'd try an esim swap online so went to the webpage....My phone now has no service!!!!!!!!!!!!!  Back into the vodafone store today!!!  

[Jasespace123]

They told me to try that, and like you I got no service! So back on live chat to Vodafone who sorted it out but still no connectivity to the watch! Waiting for a call back today but not holding my breath! For a product that’s been out for a few months now you’d of thought Vodafone would have it sussed by now! 

[LishMac77]

It honestly feels like no one at Vodafone knows how to sort this problem!!  

[trevwealthall]

Yes and if EE can do it I just don’t know why Vodafone can’t , I know a few people with EE who have theirs working straight away , shouldn’t be selling a product they can’t pair up should they and I’ve lost count of the times they’ve told me give it 48 hours and it will be ok , good luck with yours 

[gdotp1964]

They launched it before testing it, before training people on what to do. 

[trevwealthall]

You’d think with EE a smaller provider than Vodafone can do it straight away that Vodafone should also , soon be nearing end of 4 months of having it and got no further..unbelievable isn’t ot