Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Jasespace123]

Have you contacted Vodafone via Facebook? They are saying the exact same thing to me, although she did say they are now just waiting for it to be completed on their side as everything has been matched up! Not sure why it takes so long but it’s probably another lie! 

[trevwealthall]

Definitely..I’ve been told lots of different things for the past four months and still waiting for it to be sorted 

[gdotp1964]

Yes it will be

[trevwealthall]

They tell you anything but end of the day it seems like we all have a Watch with no data plan , never ending story 

[LishMac77]

Ive contacted Vodafone via 191, online chat, facebook, Twitter and in store - no one knows how to sort this!!!! Wonder why they are selling the watches when they cant connect them!

[gdotp1964]

Yes that happened twice to me. Left with no service

[trevwealthall]

Join the club I have also had that and 4 months on it’s still not connected to phone and had countless esim swops from them saying that will do it but it does not 

[LishMac77]

I have a message on my watch which says  NO DATA PLAN - you can add this on your phone.... When I go to my phone this section is all greyed out!!!

Getting annoying!!!

[Jasespace123]

From my understanding, they’ve done it all wrong, they’ve connected up the number that’s not active to the number I want it on before it’s been activated and set up with the watch

[trevwealthall]

Could be right I just don’t think they know what to do , one guy told me the watch was not activated so he did it for me then on another day I was told it’s not linked so linked it for me then again on another day I was told it just wanted activating so I said it’s been done ..no he said only certain people can activate them ..then came esim swops 4 in total then one said ..it just needs activating, feel like banging my head against a wall ..is it or isn’t it  this has been going on for 4 months now and this morning I was told it’s been escalated to a higher level ..lost count how many times that’s been said , I think one of them needs to sit down with a watch and phone and sort it ,