Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[GrandL]

This time I’ll try something else.

on Verizon (u.s. carrier) people had the same problem. Some of them recognise that they have too many numbers in their plans and that’s why they couldn’t connect another one with Watch.

vodafone has the same thing:

https://support.vodafone.co.uk/Account-bill-and-top-up/Vodafone-OneNumber/1183971412/Who-is-eligible...

Here you can check that is it possible to add Apple Watch to your account. Every time when I check that there’s information:

Thanks for using our Apple Watch Eligibility Checker. It looks like you've already added the maximum number of Vodafone OneNumber subscriptions to your mobile number. For help please call 191

So probably they are adding new numbers every time when they trying to fix that and it’s just over the limit so system cannot accept that new number and it doesn’t work. We’ll see

[trevwealthall]

And that’s exactly the message I get which I told Vodafone who then in their wisdom says do a esim swop and it will work and after doing that I get the message to add data contact provider...back to square one

[GrandL]

There’s nothing to do by customer. Only they see what’s in the system and they see how many numbers are there and what can be wrong. I wish I could see it.

[Gemma]

We want to help and get all of your Apple Watches connected. I'm sorry you've had to contact us several times.

@LishMac77 @Searla @GrandL @Jasespace123 I’ve sent you all a private message. Please follow the steps from there with how to reach my team.

@trevwealthall- I’ve searched for your email via the address you’ve registered to the Community with and nothing’s showing. If you’ve followed the steps from the private message we've previosuly sent, then please let me know the email refrence from the auto reply (#123456).

[LishMac77]

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@Gemma wrote:

We want to help and get all of your Apple Watches connected. I'm sorry you've had to contact us several times.

@LishMac77 @Searla @GrandL @Jasespace123 I’ve sent you all a private message. Please follow the steps from there with how to reach my team.

@trevwealthall- I’ve searched for your email via the address you’ve registered to the Community with and nothing’s showing. If you’ve followed the steps from the private message we've previosuly sent, then please let me know the email refrence from the auto reply (#123456).

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Ive filled in the form which I have been sent.......Not holding out much hope as no one at vodafone appears to know what to do & get passed around!!

[Searla]

@Gemma hi, I’ve completed that form again.. I’ve already done it a few days ago, so it might be already logged somewhere... 

[gdotp1964]

Yes I filled it in twice and unfortunately they still did not get it working 

[antuk]

Getting it working is just the beginning of the fun.

After I got mine working it broke again, then took two months to fix, that was 3 months ago and yet my bills are still incorrect. Im getting billed for a number that was cancelled in the middle of all the problems yet vodafone still cant stop billing me for it!

[gdotp1964]

Same here . Mine worked for about two weeks and was cut off again. Never got fixed. I was also billed for two Sim plans. They are really reallly really hopeless. 

[LishMac77]

MIne still doesnt work!! Apparently Im meant to get a phone call before 8pm!!! 25mins to go - not holding out much hope that this will be sorted