Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[GrandL]

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@Jasespace123 wrote:

No new update from me, Vodafone are now trying to say it’s an issue with the watch which is obviously a load of lies and have offered me a like for like swap, knowing full well they have 0 watches In stock so it won’t be for a good few weeks until I receive one, everything is set up I just need the watch activating for an iccid number to appear and it should be working but obviously nobody knows how to resolve this! 

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Trust me it’s not about ICCID - I see mine 2-3 times per week on my watch (and it disappears of course) but even if I have it there is no connection. 

[trevwealthall]

I’ve heard every excuse and been told that many things and passed to countless departments, waited dozens of 24 ..48..hours and a few one weeks ..just don’t know anymore..they are hopeless 

[gdotp1964]

Good for you, I’m pleased. However be careful as mine worked for two weeks then it stopped. Good luck

[selmaquuen]

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@Nsjmurray wrote:

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

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Just off the phone with them after adding my watch from Apple to my Sim only Voda contract, same as you it is now recognising vodafone uk as the plan but just a constant wating spinning next to it.

Guy on the phone did say to leave it until after midnight as that is when it'll apparently appear on my account, i have my doubts but i'll wait until morning.

[trevwealthall]

Welcome to the club ..I’m coming up to my fifth month now and still not resolved 

[GrandL]

Guys you said something about add data plan in aplication - trust me It doesn’t matter That you have It or no. I turned it on two months ago and it still doesn’t works. I guess it’s something about esim activation because this is only thing in our puzzle which is new. Everything else is just the same as in smartphone.

The saddest thing is that we’ll never get an information about that how many people have activated watches because they probably left this forum just after got it works. But if I will get it as well then I’ll get a report from Vodafone what was wrong and how to fix that even if I’ll have to go to Glasgow centre to speak with them face to face.

[janine8]

I’m guessing that that there are very few if any customers that have a working watch plus data plan. It really would be good to know though. I work in technology and I’m baffled by the lack of Vodafone’s ability to get to the bottom of this. There can only be a handful of steps needed to get this working. The only thing I can imagine is that the set up is extremely sensitive to the order and timing of the steps and once it’s gone wrong, repeated attempts to correct just can’t reset the system. Yesterday I had a proactive call from Vodafone tech team to ask if my watch and data plan was working. Unfortunately I missed the call and only picked up the voicemail. Annoyingly the message was ‘as I haven’t reached you I will assume all is working ok’! This,  well after I have already cancelled my contract.  Way too late and inadequate customer service. I assume the call was in response to one of those forms I completed weeks ago! 

[Searla]

Evening guys... 

WELL!! There may have been a Eureka moment this evening? It appears that I’m up and running?? 

Got a carrier update sent to my phone, once applied, everything sprung to life. Data shows up in Watch app and on Watch itself. 

Ive attached a screenshot. 

Hopefully it it stays working, but it’s certainly working at the minute. 

There may be light at the end of the tunnel yet 👍

[trevwealthall]

Good for you , I’ve had mine four months how long did yours take , hope alls ok for you then

[Gemma]

 My apologies again, that the Apple Watch issues aren’t resolved for some of you yet!

@janine8 – I’ve searched for your email via the address you’ve registered to the Community with and nothing’s showing. Please let me know the reference number from the auto reply email (it looks like #123456). If you’ve not been in touch with my team yet, please contact us by following the instructions from this private message.

@GrandL – Please reply to the last email we sent on 17 January.

@selmaquuen – I’ve sent you a private message. Please follow the steps from there with how to send us your details.

@Jasespace123 – We’ve got your email reply from yesterday and we’ll be back in touch as soon as we can.