Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[trevwealthall]

They asked me to take watch back to Vodafone store and have it taken off my account then wait 48 hours and order a new one , they said a new one will work as the old one had to many attempts trying to sort it , its been 3 days now and although I’d like to try another would it be like jumping out of the pan into the fire ..I really will have to think on this as I don’t want another 6 months of constant calls to and from Vodafone trying yet again to pair it 

[Adam]

@trevwealthall & @LishMac77 We want to see what's going on her for you as I fully understand it's not idea. @trevwealthall I can see that a Private Message has been sent to you with information on how to contact us. @LishMac77 I've sent you a private message with details on how to contact us. 

[trevwealthall]

Thank you for the offer of help but I no longer need it as I now have given the watch back to a Vodafone store as was told to and to be honest after nearly 6months of hell trying to sort it I’m not getting another, I’ve had enough but thanks again for offer of help

[TBarrett]

I am having the same problems as other customers. In my case I bought my Apple Watch series 4 from Argos and have tried for the past week to get it working.

I tried 191 last Wednesday and after near an hour they agreed to call me back when it was resolved, I later received a call saying it would be resolved within 48 hours as it was "on hold in the system" but nothing has changed.

Very disappointed in Vodafone.

[trevwealthall]

Sorry to hear that your having same trouble as many of us but after 6 months I’ve had enough,the watch has gone back , to many hours and my time have been wasted on call and trips to Vodafone store , had enough 

[gdotp1964]

I feel for you but I can almost guarantee they won’t get it working , the wait 48 hours message is simply to fob you off and standard response to keep their internal CRM call SLAs within target. Unless you talk with someone who knows what to do it won’t work. I was told by them the activation requests were sent via an email to a team which is why they get delayed missed or misinterpreted . 

[GrandL]

---

@trevwealthall wrote:

Thank you for the offer of help but I no longer need it as I now have given the watch back to a Vodafone store as was told to and to be honest after nearly 6months of hell trying to sort it I’m not getting another, I’ve had enough but thanks again for offer of help

---

No problem - its a fake offer of help. They cannot solve it.

[LishMac77]

Ive had quite a few private messages on here wanting to help - but thats it ....nothing comes of it & no fix!!

[trevwealthall]

Best fix I know is don’t waste anymore time on it as it’s obvious they can’t solve it 

[chistery]

Anyone know the notice period for the apple watch plan? It's coming up to six months now and the end of my free period. Do I need to give 30 days notice?