Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[VIMET]

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@Gemma wrote:

Hi everyone, firstly I want to apologise for the delay in us reaching your posts. We’re really busy at the moment. I’m also sorry to hear the experience you’re all having with getting the Apple Watch up and running.

For anyone facing issues with the Apple Watch, my team can help to get this fixed.

@ttt0mm @mrklaw @vvv @Nsjmurray @rasputin1969 @logib @Odinn74 @VIMET @senturasx @Matt123456 @antuk @garethr @trayscragg I’ve sent you all a private message.
Please follow the steps from there for how to email us and also give full details of what you’re trying to do.

If there’s anyone new viewing this thread, who needs help with setting up the the Apple Watch to your accounts, then please post and ask us to for the private message.

@peterferg and @morganomalley - We've recieved your email reply from yesterday and we'll be back in touch as soon as we can. 

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Thanks for your message Gemma.

I am sure I speak for all of us on here when I say that we've all been in touch via telephone to Vodafone Customer Services therefore what will we achieve by adding in all our details yet again here?  If we've spoken to CS and our problems still exist then what hope do we have of your team resolving the issues?  Aren't we just going round in circles here?

In a nutshell, we've all got Apple Watches Series 3 or 4 and want to use them as stand alone cellular devices like you can with EE.

[rasputin1969]

Thanks Gemma I've replied with the details of my immediate problem.

I've got to say though, if anyone gets back to me and asks me to

1) Reset Network Settings

2)Unpair the watch

3)Delete the app

4)Reinstall the app

5)Repair the watch

I'll scream...

[Gemma]

@anthp and @Fraz0911 - Please send us your details by following the instructions in this private message.

@VIMET - I understand you've contacted our Customer Service team several times. My team have been fixing issues with the Apple Watch successfully. Please get in touch with us by following the steps in the private message I sent. 

[Fraz0911]

I haven’t received any private message?

[Gemma]

@Fraz0911 - Please check your private message again. 

[Fraz0911]

Private message has come through but the instructions given are not working? 

[Gemma]

@Fraz0911 - From the private message I've sent, please click on the subject title that says 'Click 'here' to view full Private Message'. This then takes you to the message iteself. Please read what it advises from there and then select the red hyperlinked 'here'. 

[Nsjmurray]

A warning to all who sends an email as advised above - I have been waiting again 4 days for another response so do not exepect an immediate response.

[Odinn74]

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@Gemma wrote:

@Fraz0911 - From the private message I've sent, please click on the subject title that says 'Click 'here' to view full Private Message'. This then takes you to the message iteself. Please read what it advises from there and then select the red hyperlinked 'here'. 

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I’ve replied 

[Fluteloop]

@Gemma

Can you send me a private message with the details on resolving the issue. 

Thanks