Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[rasputin1969]

On the watch, in the Settings-Mobile data section it shows “vodafone UK” under Plan. Previously it showed “No SIM”

[rasputin1969]

>Watch as we get things fixed by the main CS, then it gets broken again when the social media guys poke around, then more broken when the forum peo

I fully expect that to happen. I’ve been in this position twice before - only for the Watch to switch back to “Not in use” and “No SIM” after a day or so.

What worries me is the second plan on my account that has a status of “Not In Use”. Obviously it has to be removed, but will they remove the right one?

[garethr]

Something obviously happening on my account:

Secondary mobile number has now magically appear on my account this morning (along with an email confirming that the 'content-bar' was setup).

The Watch App has now reverted from the endless 'waiting' to 'Setup mobile data' but on tapping this and logging in I get the same message others have seen about 'the maximum number of devices have been added to your plan'.

So maybe two steps forward, but one backwards. 

Honestly the level of incompetance is staggering. 

EDIT: Ringing the secondary does at least call my main mobile number, so they might have at least done one thing right....

Got an email in with the CEO's office too - it appears to be the only way to get any kind of sensible action here.

[morganomalley]

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@rasputin1969 wrote:

So there’s been some progress on my issue. A carrier update came down and my “Mobile Data” status has changed from “Waiting” to “Not In Use”!

Don’t know whether to laugh, or cry at this point.

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how did you get the carrier update

[rasputin1969]

I did nothing. It just showed as a notification on my phone.

If anyone is looking for advice, I would say email the CEO and forget about any other avenue, you’ll not get anywhere.

[mrklaw]

Watch as we get things fixed by the main CS, then it gets broken again when the social media guys poke around, then more broken when the forum people here like it some more

[mrklaw]

Popped into a store just for the heck of it. The very helpful staff took a look and checked my EID (was assigned to the line). But seems that the watch wasn't set up as a secondary line and was paired with my wife’s phone number - despite me ordering the watch by calling from my phone and the sales guy confirming the number to be paired with the watch. Also despite me mentioning that to the CS several times in the 2.5 weeks since buying it

now waiting for that change to activate which shouldn’t take 24hrs but I’ll check later and again tomorrow 

fingers crossed

[rembun]

Have you tried any installing any third party app to fix this issue ??

[Colleen]

@Spurs91 I'm unable to see where we've previously invited you in (although I'm sorry if this has been done before). We'll be happy to take a closer look into the problems you're having with your Apple Watch.
So we can help, I've sent you a private message with details on how to get in touch with us. 

[Spurs91]

Soory I have already changed provider now after 14 years your customer service is a disgrace and until you move Address this issue I will not be rejoining again