Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[mrklaw]

---

@Jason32 wrote:

I am trying to setup my watch and its asking the same £5 subscription and credit check. I bought the watch and a sim only plan from vodafone and already paying £22 for 6 months and £27 onwards. The chat people told me I have to pay that extra £5 to use it or it wont work? WTH is going on here? I was not told about this extra £5 when I bought the watch.

---

They’re wrong. Depending who you get they may simply be running through a checklist. If you already bought the watch and plan through VF it should be picked up in the watch app without anything else needed 

[MikeBuzz]

Yeah it should work, but seeing the incompetence at VF I would suggest returning it and waiting until VF know what they are doing or go with different provider 

[Jason32]

It’s asking me for £5 with credit check. I bought the watch and a sim only plan from vf.

chat people said pay that or u can’t use the watch on Vodafone network lol

[rasputin1969]

>I am trying to setup my watch and its asking the same £5 subscription and credit check.

CS are correct. You have to sign up to an additional plan for the Apple Watch which costs £5 a month. Personally I think that's just about OK. The network have to manage another device on their network and for once we've a better deal then they do in the states, where it's about 13 dollars a month all in.

[Jason32]

So u r saying the watch costs £27+£5 that’s £32 not £27 then lol

[rasputin1969]

Sorry, this is maybe my misunderstanding. I assumed your sim only plan was for a sim for your phone? If  that's the case then you pay whatever you agreed upon and if you add a watch you need to pay an extra £5.

[MikeBuzz]

No the cost for the phone on the site is including the data, that’s why the 1st 6months are £5 cheaper as you get 6months free data. VF have no clue what they are doing or even selling, I would suggest retiring the watch and moving provider

[richardterritt]

Same problem here, can someone from Vodafone send me a PM to get this resolved?

[Odinn74]

---

@richardterritt wrote:
Same problem here, can someone from Vodafone send me a PM to get this resolved?

---

Wouldn’t hold your breath we’ve all been waiting since release day.

[jouster]

so has no one in this group had their issue resolved at all since launch date.

Is everyone here purchasing directly from Vodaone, Apple or a mixture of each?