Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Jasespace123]

I’d honestly give up with the calls and stick to social media preferably Facebook, I was able to send screen shots of what was coming up when trying to connect my watch to my mobile data, for weeks it said ‘your Vodafone uk account isn’t eligible’ then all of a sudden it changed to Vodafone uk then a blank screen then back to add mobile data again, this went on for a week or so then today it finally worked, was so much easier speaking to someone who wasn’t in India and I was able to send pictures of what was going on

[trevwealthall]

It sounds ok and doing it with Vodafone just isn’t happening as I’ve been trying nearly 5 months now and latest one is for me to try today and I’m suppose to get a call tonight after six to check everything is working, they want me to go on phone touch settings touch general then reset network settings ..then go onto I watch app go onto general and reset all settings then pair again and it should work but surely if I reset network settings on phone then what will the watch pair to ..I could end up with not being able to use phone also ..I don’t know and wish I’d never had the watch 

[GrandL]

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@Jasespace123 wrote:

I’d honestly give up with the calls and stick to social media preferably Facebook, I was able to send screen shots of what was coming up when trying to connect my watch to my mobile data, for weeks it said ‘your Vodafone uk account isn’t eligible’ then all of a sudden it changed to Vodafone uk then a blank screen then back to add mobile data again, this went on for a week or so then today it finally worked, was so much easier speaking to someone who wasn’t in India and I was able to send pictures of what was going on

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How to contact with them via facebook? They got a profile  there? 

[trevwealthall]

It certainly is another option as I’m getting nowhere at the moment just going round in circles here

[Codhunter123]

Yep having exact same problem. 2 weeks since I had the watch and still at square 1. Not sharing data plan. Loads of calls to Vodafone and 2 shop visits but still not working. Wife on EE and hers worked within 20 mins!!!!! Vodafone are a joke. Watch is going back as I’m not paying for a service I don’t receive. Sick to the back teeth of them now, and their customer service is shocking. They need to wake up very quickly, as they will have no custom left 

[Blair]

Sorry you're having ongoing problems with getting your Apple Watch working. @Codhunter123.

There's a few key elements that need to be in place in order for it to pair up, however we'll be able to resolve this.

It requires us to access your account, so I've sent you a  private message with details on how to get in touch.

Blair

[GrandL]

Day: 107.

as I said last Friday they called to me today to inform me about that they still don’t have my update. They are going to call tomorrow (probably to tell me that again).

[trevwealthall]

All sounds so familiar, I had exactly the same 

[LishMac77]

Yes im still waiting for my watch to be sorted also....Wonder if they actually know what they are doing!!

[trevwealthall]

Counting the number of times I’ve been told by lots of different people in different departments and given that many 24 ..48 hours I’d say they don’t know a thing