Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[trevwealthall]

Seems that way doesn’t it , I know a few people who are with EE and had their watch’s paired fully straight away so I thought with Vodafone..a big company like them that I’d get mine paired but how wrong I was , hope we both get it done and if I was not in a new 2 year contract with my phone I’d leave and go to EE myself, absolutely disgraceful that they are still selling a product they can’t pair ..good luck with yours 

[DeeDeePola]

Solved!!!

after 4 weeks of unsuccessful calls to Vodafone tech support, numerous unkept promises of call backs my issue with my Apple Watch series 4 mobile data not working has finally been solved!!

By the complaints department, they cancelled my order, then re ordered it which fixed the issue in 24 hours, I got a message on my mobile saying “carrier settings updated” and hey presto my watch now has a mobile connection!!!

[trevwealthall]

Good for you   I was thinking of suggesting that next time I get the promised phone call on Monday..only been waiting to get mine solved for nearly 5 months..I’ll mention that thanks 

[GrandL]

Never ending story day 95th. Someone asked me to answer for email so this is my answer (I sent it as well to VF)

Hello. There’s still no progress with my issue.

 Today DeeDeePola got his/her watch - maybe it’s a great idea to compare his/her account with any other to see difference and fix it. Really after over 90 days I don’t have more ideas for you to solve it. Every week someone from directors office calls to me to inform about that they are still in progress - but to be honest in 90 days I could teach horse how to speak english. Maybe you shouldn’t pay those people in tech team until they will fix it - I’m sure then they could find solution in few hours.

Really I don’t care which department has taken over that. I contact with Vodafone and I expect support not promises.

Please do something with that.

Link to deedeePola post:

https://forum.vodafone.co.uk/t5/iOS/Series-4-Apple-Watch-Cellular-doesn-t-work/m-p/2621645#M85381

Thank you.

[LishMac77]

Wouldnt it be great if it got all sorted over night & they were all working tomorrow

[Jenny]

Hi everyone,

@LishMac77 I can see we’ve received your email (#20303452) and we’ll be in touch as soon as we can

@janine8 It’s a shame you’ve decided to cancel this. We’re always here if you need any further help.

@DeeDeePola That’s great news! Thanks for letting us know

@trevwealthall – I’m unable to see an email in our inbox from your Community registered email address. Have you emailed us by following the steps in the PM we sent? If you can let me know your email reference number that was sent in the automated reply, I’ll check we’ve received it.

@GrandL – I can see we’ve received your email (#20190157). We’ll be back in touch as quickly as we can.

[GrandL]

Hello again! Time to refresh our lovely topic! One HUNDRED days behind me and - guess what! - still nothing Last Tuesday I’ve got a call about that they will do everything to make it till Friday and then in Friday I got another promise that it will be done Monday. Now it’s monday! And this is a message (they don’t call anymore - weird XD):

Hello

This is Angela from the Directors office at Vodafone. I'm contacting you as promised to keep you informed of our progress in resolving your Apple watch issue. Our technical team have confirmed they are still trying to resolve the problems you?re encountering. There is no new update and I'm sorry for this. I'll keep you updated and call you as soon as I hear from the technical team.

Kind regards

Angela

Happy days guys XD 

[trevwealthall]

This all seems so familiar, I had a phone call today from customer relations as promised and yes they said they’ve checked on the progress with tec and said still working on it ...what a surprise....and will call me again in a week with another update , I feel sorry for all these people who have been working on my watch for nearly 5 months none stop , yea right ....one day when series 5 is out it might be resolved 

[GrandL]

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@trevwealthall wrote:

This all seems so familiar, I had a phone call today from customer relations as promised and yes they said they’ve checked on the progress with tec and said still working on it ...what a surprise....and will call me again in a week with another update , I feel sorry for all these people who have been working on my watch for nearly 5 months none stop , yea right ....one day when series 5 is out it might be resolved 

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Yes it might but only when you buy this watch 5 in VF

[Jasespace123]

No new update from me, Vodafone are now trying to say it’s an issue with the watch which is obviously a load of lies and have offered me a like for like swap, knowing full well they have 0 watches In stock so it won’t be for a good few weeks until I receive one, everything is set up I just need the watch activating for an iccid number to appear and it should be working but obviously nobody knows how to resolve this!