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21-09-2018 06:15 PM
So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.
So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.
I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.
Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.
After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?
So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?
Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.
wondering if anyone else had this happen to them.
Solved! Go to best answer.
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22-02-2019 01:26 PM
Hi everyone,
OP here, I can’t believe this issue is still effecting some people, I get emails almost daily about updates for this, it’s crazy to think it still hasn’t been sorted for everyone.
i can now finally say all of my issues are resolved and everything is working fine, you have to be persistent and contact the directors team, standard help from the tech team does not work.
Contact Nick Jeffries team and hopefully you will get I resolved like I did.
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24-09-2018 09:36 PM
Idk if this will work for anyone but Apple Care suggested I ask them to close my order
I spoke to the 8th person I’ve spoken to about it today and asked him to close my order. He did. He says it takes 24-48 hours so we will see if that works.
😕
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24-09-2018 09:57 PM
I asked about that.
he said currently they cannot change anything as It’s all on pending.
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24-09-2018 10:00 PM
Just had an email welcoming me to the £5 plan as I bought my watch at John Lewis. It says I have 60GB data, which I'm not sure is right, as it shares the data with my phone plan.
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25-09-2018 11:44 AM
Thanks for the updates all.
@NornIron We're really sorry to hear you're thinking of leaving us - we'd hate to see you go. You are covered by our 30 Day Network Satisfaction Guarantee if you did want to request a PAC and move provider. So we can access your account to try and help get everything resolved for you, I've sent you a private message with details on how to get in touch.
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25-09-2018 12:05 PM
72 hours now since my last response from the Social Media team.
Watch still doesn’t work as described and again, credit checks have not been removed from my record nor have Vodafone offered or advised that they are going to submit corrections.
I have now contacted a solicitor with regards to these illegal credit checks as I’m no longer willing to wait for assistance from pi** poor Vodafone as usual.
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25-09-2018 04:15 PM
Still no change. On the Live chat again to a guy who seems to be stuck in the past and again not listening to the fact the data plan is now appearing on there. it just states waiting.
Ive got the whole "you need to do the £5 line rental thing" Even though on my Welcome email it states im on the data plan.
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25-09-2018 04:52 PM
This farce really should be making the tech news by now.
Rory Cellan-Jones from the BBC seems a good spud to talk to. He's on twitter @BBCRoryCJ
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25-09-2018 06:41 PM
Just sent him a tweet
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25-09-2018 08:36 PM - edited 25-09-2018 08:37 PM
https://www.theregister.co.uk/2018/09/24/voda_beats_ee_to_watch_4_will_be_great_when_it_works/
There is a little in the news regarding the issues
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25-09-2018 08:39 PM
Just received an email from Level 3 tech support. They asked me to send over a code they text me and my watch EID number as they’re gonna look into my issue. Hope this is the beginning of the end of the trouble now. If anyone still feels like they’re getting nowhere I’d recommend asking them to escalate your case to L3 as well
