Ask
Reply
Solution
21-09-2018 06:15 PM
So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.
So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.
I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.
Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.
After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?
So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?
Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.
wondering if anyone else had this happen to them.
Solved! Go to best answer.
22-02-2019 01:26 PM
Hi everyone,
OP here, I can’t believe this issue is still effecting some people, I get emails almost daily about updates for this, it’s crazy to think it still hasn’t been sorted for everyone.
i can now finally say all of my issues are resolved and everything is working fine, you have to be persistent and contact the directors team, standard help from the tech team does not work.
Contact Nick Jeffries team and hopefully you will get I resolved like I did.
02-10-2018 09:41 AM
i tried calling it it does ring my phone
02-10-2018 09:48 AM
So you're in the same boat as myself. Your line is setup but the watch isn't associated with it.
The setup procedure for other carriers allow the user to either create a new line, or associate an existing line to your apple watch. Check this out
https://www.verizonwireless.com/support/knowledge-base-219982/
02-10-2018 09:56 AM
ok so vodafone dont have that option yet ? so i wonder what they are gona do then as firt thing all there staff ask you to do is to unpair and then refresh networ settings and re pair .
02-10-2018 10:01 AM
They don't have that option in the mobile data setup (unlike verizon) web form. Also, your experience (and mine) shows they haven't rolled out training to their staff to fix this over the phone either.
I've tried cancelling my secondary line, but they can't seem to do that either. This is probably the worst customer service I've ever experienced.
02-10-2018 10:05 AM
god , what a shame to as ee is been running the apple watches for years with no issues
02-10-2018 10:10 AM
EE had a lot of issues when they launched it last year.
02-10-2018 10:13 AM
god i dint know that , wonder how long it took them to fix it
02-10-2018 10:14 AM
so i take it we either have to wait or send watch back ?
02-10-2018 10:16 AM
I dont know whats more infuriating the fact it was working for about 24 hours
or the fact no one in customer service or the stores knows how to fix it
or the fact its been 11 dyas since launch and theres no fix or nothing
and the fact theres no official apology
02-10-2018 11:30 AM
There was an article in the telegraph about this where Vodafone stated a few customers were experiencing some problems but they were taking a couple of hours to get these customers up and running and a maximum of 24 hours.
hmmm I’ve been waiting since launch day.