Transfer of One number subscription to new Apple Watch

[Magicdave2022]

I have spent the past three days and many wasted  hours talking to numerous ‘technical’ support staff trying to get my one number subscription transferred to a new Apple Watch. None of them seem to have a clue what to do - one person insisted that I reset the eSIM of my iPhone - which promptly deleted the cellular plan leaving me with no means of communication. Thankfully the phone was eventually got working again. But WHY OH WHY is a simple task like deleting one device (Apple Watch) from the one number plan and adding a new one seemingly impossible. My mental health is beginning to suffer with the stress. I just wish someone with a level of competence would take ownership of the issue and sort it quickly and efficiently. Please stop fobbing people off claiming that “just wait 24 hours and everything will be fine” when  nothing actually changes. Looking on this forum there are many other people going through the same experience. ‘Support’ staff who don’t  know what they are doing and an App that is truly broken beyond belief. 

[WelshPaul · Accepted solution]

I was looking into this the other day out of curiosity, and it appears you need to cancel the one number plan on the old watch and setup a new one on the new watch.

[Magicdave2022]

The one number plan is on the phone but I’ve seen the same thing on other posts so am going to recommend that to tech support tomorrow. Also I no longer have access to the old watch - been reset to factory settings and sent back to Apple for trade in. Thanks for the comment though 👍