Wifi calling - reception drops as soon as call made

[amshowman]

Hi

I have wifi calling enabled at home and it works great. Interestingly it only ever shows me 0 or 1 bar for reception. 

In my office (also a poor reception area) it shows me as having 4 or 5 bar reception but as soon as I make a call it drops to 0 or 1 and the call quality is terrible if it manages to connect.

I don’t understand why wifi calling works at home but not my office. Both are on virgin media - albeit my home speed is faster. 

thanks for any help. 

[BandOfBrothers]

Hello @amshowman 

"albeit my home speed is faster. " may hit the nail on the head.

Your Home Wi-Fi network sounds to be more stable. 

🌈 Stay Safe  🌈 

[amshowman · Accepted solution]

Thanks for the reply which got me thinking and I've actually just solved it! (After 4 months...)

My phone was connecting to the wifi extension router - as soon as I connected to the main router it worked as it does at home.