So I ordered mine (pro max128) on release day, the 9th. Went the whole hog and ordered a Watch 8 GPS and Cellular too. I've got an existing contract or two so this was an upgrade and I was a bit miffed to find that Vodafone had done three hard searches on me when it says existing monthly contract holders don't need to be checked. However, too late to alter that. Soon received various emails, one of which clearly stated what I had agreed to and signed up for and how much deposit I had paid. It went on to confirm delivery would be on the 16th between 8 and 6. On Sunday, reading another forum, I learned that the 128 pro max cant take 4k video. Nowhere on the Vodafone site does it say this, so I called customer service and explained this and said I'd like to change to a 256 model. Apparently this couldn't be done without cancelling the entire order and starting again from scratch, which would have entailed another three hard searches. So I reluctantly left the order as it was.
By Thursday, noting the comments of the original poster on this thread, my order still showed as not dispatched, and sure enough, didn't turn up on Friday as promised. I called customer service again and after 38 minutes of being given the run-around I was told that my order was complete, ready to go and DPD had forgotten to collect it! As if. So now the earliest I can possibly expect it would be the following Wednesday, assuming "DPD remember to collect it on Tuesday". My options at this point were to cancel the order entirely or just sit and wait. The three hard searches would and could not be removed from my credit history regardless of which route I took.
The final straw was just a few minutes ago when I received a text from Vodafone saying that there will be "a delay to my Apple Watch delivery". No indication as to when, or if, I might receive it.
So as I stand here in London in a very, very long queue to pay my respects, I realise that I won't be able to take pictures of one of the most significant weekends that most of us can have experienced in our lifetime on my shiny new phone, as I had hoped.
I can only assume that Vodafone have taken orders and deposits, signed contracts, promised delivery and failed to deliver because they didn't have stock, which is grossly misleading, like their advertising. I would also venture to suggest that Vodafone would be aware that by the time people had paid deposits, been credit searched and signed contracts it would be too much trouble for them to buy elsewhere, in the further knowledge that all available stock elsewhere would have been snapped up by then anyway.
i've been a loyal Vodafone customer since they were Racal-Vodac but I'm sorry to say that I bitterly regret ordering from them this time as I have been met with lies, failed promises and appalling customer service throughout.
p.s. Moved 20 paces in the time it took to write this. Long night ahead, methinks!!
