iPhone 14 Pro / Pro Max Preorders

[olifreeman]

Figured I’d start a thread on this as I’m sure I’m not the only one anxiously waiting to find out if I’ll receive my iPhone 14 Pro Max on Friday!

Has anyone else pre ordered? What have you gone for? I ordered the 14 Pro Max in Silver 128GB on preorder day - fingers crossed for Friday delivery but I’ve heard nothing yet.

[Andy]

Hi again @NickE92 👋 Completely understand, fingers are crossed here as well, but I`m sure it won`t be too much longer 😊

[KeylockJ]

Hi @Beth I have contacted them and I am now being told that they haven't received my loan agreement signature even though I signed it on the 7th of October, that being the day after I placed the order

[Andy]

Hi @KeylockJ 👋 I`m really sorry to hear this was not received by us. We do send out a confirmation of your loan agreement once signed, if we don`t receive it we send reminders to complete the signing of your agreement. If it isn`t then signed in time the order is normally cancelled and at that point you are able to place another order. 

Our Social Team will be able to confirm if these reminders were sent to you, but for a new order to be raised you would need to do this via our sales channel or online.

[KeylockJ]

@Andy it was signed on time but the system didn't take my signature properly and it didn't process through to the warehouse team

[Andy]

HI @KeylockJ 👋 That is strange, sorry again for the inconvenience caused. Our Sales teams should be able to replace the order for you. If you do need us to follow up on this or anything else once this has been resolved, please keep in touch with our social team where we will be happy to help.

[KeylockJ]

@Andy yeah I have messaged the team on messenger, just waiting for a reply now. I hope that it can be replaced as I placed the order on the 6th October and it's now the 29th, so I really don't wanna wait any longer!

[KeylockJ]

@Andy @Beth I had to cancel my order and re do my upgrade as there was no other option available to me, so now I've ordered the same phone (iPhone 14 Pro Max 128gb) but instead of space black, I've ordered silver as the delivery time for it was 4-6 working days :))

[Effie]

Thanks for letting us know @KeylockJ 😊

[KeylockJ]

@Andy @Beth still waiting for my phone, I either get told that stock is allocated for my order or that there's no stock for my order! I really don't know where I stand..... it's getting annoying now

[Mark]

This isn't good @KeylockJ and not we want to see for any of our customers. As we'll need access to your account to look into this, please pop us a private message via one of our social channels. We'll be more than happy to take a closer look into what's causing this confusion, get you an accurate update and see if we can do anything to expedite your order.