iPhone15 Back Orders

[Cracknell96]

Hi 

Just wondering if anyone else has received the iPhone 15 Pro Max?

I ordered at 1:54pm on 15th September with delivery due on 22/09 between 8 - 6pm. I have had no update through email about wait times or if it has been dispatched. When I click on track order it says 1-2 weeks https://myaccount.vodafone.co.uk/orders/search

When I go into my account it says 3-4 weeks and when I got in touch through live chat they said 2-3 weeks. If you order now it's 4-5 weeks trough Vodafone and through Apple it's 8 weeks.  

Does anyone actually have an idea what is going on? Surely they would have had an allocated amount when people were pre-ordering. Now everyone is just left in the dark.  

[DMDA90]

Same here!  I believed pre ordering and securing my place in the queue would mean i would receive when i was told (22/09).  Now i have now estimated date at all.

[alanodlin]

It's the same every year! Vodafone say they dont know how much stock they will be given by Apple.... So take pre-orders without even knowing how many handsets they will be allocated from Apple. My pre-order was completed at 1:20pm on the 15th. I thought I'd at least be near the top of the "first come, first served" queue but apparently not as phone not received and now being told 1-2 weeks which I'm sceptical about as Apple website says they can't deliver until mid November!

It's just a wait and see game. Also, the order tracker on Vodafone website doesn't update! Last year the order tracker said 1-2 weeks delivery for my 14 Pro max when I had it in my hand on launch day! 

Download the DPD app and you will get a notification of a parcel pending before you get any messages/emails from Vodafone

But from past experience there really isn't any point phoning/chatting with anyone at Vodafone. they will all tell you something different, none of which is accurate as they themselves don't actually know when/if they will have stock to fulfil orders. So its just a case of waiting I'm afraid

[Mark · Accepted solution]

Hi @DMDA90 , @Cracknell96, and @alanodlin, apologies for the delay with your iPhone 15 order. We understand that you've been looking forward to getting your hands on your new phone and the frustration a delay to this may cause.
So we can check over your order, please pop us a private message via one of our social channels with the below information and we'll be happy to take a look into this for you 😊
- Full name
- Mobile number
- iPhone 15 Order number
- Delivery address

[Rich-Dav1]

I tried all 3 social accounts as you suggested and got no help at all. Just got told to keep checking my tracking and that I’ll get a text/email when it’s ready. 
useless. Don’t bother trying to get answers guys

[Rich-Dav1]

Even though the assistant advised me in the store on the 15th that I’d get my iPhone by the 6th October I’m still waiting. No update either. Still says a 10 day back order. 
come on Vodafone, you should at least keep your customers properly updated after misleading them

[pauliboo2]

Today I learnt from the assistant manager of the Chorley Vodafone store that his manager pre-ordered and got his phone today, but he didn’t bother and bought from the stock that came in on the 22nd… does that mean our pre-ordered phones were sold twice?

[Rich-Dav1]

Why am I not surprised. I had a manager years ago who would buy stock we ordered specifically for customers then expected us to call customer to say it was out of stock.  Vodafone probably doing the same

[Cracknell96]

Eventually got a text from them and it has updated on my account. Message says:

Hello. You recently placed an order with us and was expecting delivery for today. We’re very sorry, but due to a technical issue your order will now be with you by 9 October. To find out about the status of your order, visit www.vodafone.co.uk/webcenter/portal/myvodafone/ordertracker  Once again, we’re sorry for the inconvenience caused. Thank you for being a Vodafone customer.

Not Sure if anyone else has this message but its now good to know what's going on. 

[Mark]

Thanks for keeping us updated about this @Cracknell96.