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Why is my activation date so far away?

Hi.I've just moved into a new build.My openreach box was setup when I moved in but there was a backend issue where the address was incorrect meaning I could not get broadband.We've got a wifi dongle to tide us over but it only gets us a 4mb connectio...

Ultra hub app

Hi. I recently moved to Vodafone 910 broadband, the basic package. I was gifted the ultra hub and booster. These are all up and running with help from the Vodafone techs. Ok, because of my contract I can only access the basic app, meaning I can’t acc...

Can't load Vodafone Website

Has anyone been able to log in to the Vodafone UK website recently? I've tried a few different browser's and three different devices and the webpage just time's out everytime. No problems with any other website or internet service.

SecureNet switched off but I'm still getting blocking messages

I accidentally turned on SecureNet for my account but immediately switch it off, or so I thought.Every couple of days I get a message saying that SecureNet has blocked access to some site. The message states that the "offending" machine is "Raspberry...

Faulty router & no help

Well, my first dealings with support, and I'm not impressed at all. THG3000 router. After 2½ years with absolutely no problems, we suddenly started having random disconnections from WiFi on some devices. Sometimes just momentary disconnection & recon...

No ringing tone on landline

Here we go again. After about 18 months on VF Full fibre and the digital landline the phone stopped ringing when someone calls about 2 days ago.Dialling out no issue. Calling in the caller gets ringing tone and if you pick up the handset you get conn...

Mobile phone keeps dropping connection to network

Can someone please explain to me why my Samsung Android mobile phone is keeps dropping its network connection. My phone is s Samsung SM-GM800F running Android 6.0.1, and despite the signal indicator on the phone showing 4G+, when the connection is dr...

merge accounts

I have 2 new mobile accounts for my kids phones, how can I merge with my exsisting vodafone account so that payment comes from 1 DD?

Code for lengthening ringtone time doesn't work for me

I have a new Samsung A55. I want to lengthen my ringtone time to 30 seconds. I am entering**61*121*11*30#My ringtone length stays the same.What am I doing wrong?

Firetv sticks not connecting

I have just switched to Vodafone fibre. Amazon devices don’t connect to my new set-up: a Kindle paper white and two Fire TV sticks. Strangely, the Fire sticks did when I first switched, now they don’t. Every time I try to connect the sticks to the in...